Job Title:
Care Supervisor

Compensation:
$62,400 – $63,861 annually

Shift/Workday:
Full-Time

Description:
Under the direction of the Manager of Care Teams, the Care Supervisor will be responsible for the coordination of in-home supportive services (IHSS) to the elderly and people with disabilities requiring assistance to continue to live independently in the community. This position works collaboratively with IHSS, on-site property management and supportive services, hospitals, and other organizations to assist and support clients in attaining their individualized goals. The Care Supervisor will work with clients using the Motivational Care Management model, complete whole person assessments, and create person-centered care plans; while supervising a team of Home Care Professionals (HCPs) that provide domestic, personal, and paramedical care to clients. The Care Supervisor is responsible for overseeing the scheduling of all of the client’s home care services, supervising and supporting HCPs, and ensuring the client is receiving high quality, consistent care in compliance with Homebridge’s contract provisions, policies, and procedures and are within the scope of the agency’s resources and mission. The Care Supervisor plays a critical role in helping elders and people with disabilities to remain safely living at home.
This is an exempt position with a salary range of $62,400 – $63,861 annually.

Responsibilities:

Service Coordination & Scheduling

• Maintains a caseload of multiple clients and supervises Home Care Professionals (HCPs)
• Maintains positive collaborative working relationships with clients, HCPs, onsite services, roving case management teams, health care teams, and multiple City Agencies from Department of Disability and Aging Services (DAS) and Adult Protective Services (APS)
• Receives referrals from DAS for new clients and complies with DAS standards for performance
• Conducts whole person assessments in the client’s’ homes according to established timelines
• Creates individualized person-centered Care Plans for each client, including creating regular home care schedules
• Provides care management services, based on the assessments, and DAS protocols for services; at minimum conducts home visits on a quarterly basis
• Communicates all relevant client and HCP information to the Manager of Care Teams
• Completes all charting, scheduling, and forms on a weekly basis; completes all other documentation in accordance with DAS and Homebridge protocols for service
• Attends Program Department and other meetings as scheduled
• Complies with all contract requirements
• Maintains client confidentiality at all times by HIPAA standards

Supervision and Support

• Works closely with Home Care Professionals (HCPs) to best serve the client, including scheduling to ensure all client hours are being served to meet client needs
• Assesses and supports the work of HCPs while communicating performance issues/successes to the Manager of Care Teams
• Ensures that HCPs are well-trained, able to perform the duties assigned to them
• Employs the “Coach Approach” in working with HCP’s, conducts regular supervision meetings
• Participates on a team that screens, interviews and recommends HCPs for hire
• Meets with HCPs in clients’ homes to support the HCPs
• Responds to calls from HCPs regarding service delivery; makes outgoing calls to HCPs in a timely fashion
• Monitors HCP’s daily schedules, ensuring that they maximize time working with clients
• Reads, understands, and follows all policies and procedures
• Ensures that HCPs are given and have full understanding of each client’s Care Plan
• Occasionally assist clients with basic needs in HCP’s absence or when needed at home visit
• Documents all progress notes and activities in electronic client files

Knowledge, Skills, and Abilities

• Is committed to the agency’s mission to deliver high-quality services
• Proficient in Microsoft Windows, common office productivity tools including Microsoft Office 365 Suite (Outlook, Word, Excel, SharePoint, Teams) and Apple mobile devices (phones and tablets) and an aptitude to learn new systems (ADP, PowerBI, MEDsys)
• Requires initiative, the ability to think independently as well as work in a team, and excellent interpersonal skills
• Must be a self-starter, able to work under pressure, prioritize, problem-solve, and meet deadlines
• Must be creative, flexible and well organized, with good planning abilities
• Ability to read, analyze, and interpret memoranda, general business correspondence, and reports
• Ability to clearly and effectively present oral and written information and to respond to questions from a variety of individuals, including but not limited to: other department employees, managers, Home Care Professionals, clients and the general public
• Ability to perform basic calculations, including figures and amounts such as proportions and percentages
• Ability to critically analyze, address, and solve complex problems
• Ability to interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule form
• Bilingual in Spanish, Cantonese, Tagalog, or Russian may be required

Education and Experience

• College graduate with a BSW or other degree in Behavioral or Social Sciences preferred, experience working in a community social service or home health agency performing case assessments, intervention and developing care plan required or five years equivalent work experience.
• Previous experience working with and knowledge of older adult and disabled communities preferred.

Work Environment
This position includes frequent travel to clients’ homes, works in the office, and has remote work options. The noise level in the work environment is usually moderate. Frequent Travel: Must be able to travel on foot, via public transportation and/or approved personal vehicle to all parts of San Francisco for performance of job duties. May occasionally be exposed to outside weather conditions while traveling to clients’ homes. Some exposure to physical risk. Exposure to client apartments, rooms, homes, and other venues so that services can be provided. May include contact with clients with mental health and/or personal hygiene issues.

Physical Demands
The physical demands described here are representative of those that must be met by employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly required to talk or hear. The employee is frequently required to sit for extended periods of time at a desk or computer workstation. The employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, or crouch. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

Job Title:
Instructor

Compensation:
$65,032 – $67,743 annually

Shift/Workday:
Full-Time

Description:
This position is responsible for delivering courses in-person or in hybrid (online and in-person) format, which differ in medium of instruction, location, and weekly schedule.
Success in this position requires the capacity to understand and internalize training content; develop a supportive learning environment; and, utilize interpersonal skills to build a good rapport with session participants.

In-Person Instructors
This position is responsible primarily for leading in-person sessions in San Francisco for Homebridge employees and other IHSS providers.
Work will primarily take place during regular office hours (8:00am to 5:00pm Monday through Friday), but some evening and/or weekend work may occasionally be required.
Hybrid Instructors
This position is responsible primarily for leading virtual, synchronous training sessions, and may be assigned to lead in-person sessions as needed.

Training is scheduled for weekdays during regular office hours (8am to 5pm) with some evening and weekend work required occasionally to extend access to in-home support service providers.

Responsibilities:

• Organize session materials and prepare for delivery
• Deliver all content during the scheduled session time
• Create a supportive learning atmosphere for participants to ask questions, share experiences and knowledge, and develop new skills
• Organize and provide content feedback to instructional team
• Integrate session delivery feedback from session participants and instructional managers to improve participants’ experience and outcomes

Qualifications:

• 3+ years of experience teaching entry-level adult learners with demonstrated in-person and/or online training facilitation skills
• BA, equivalent experience, in-service training, or combination
• Well organized and prepared to manage a dynamic course schedule.
• Patience, flexibility, empathy, and ability to nurture others
• Good teaming, time management, and conflict resolution skills
• Hybrid position requires computer proficiency or aptitude for learning and using next technology to facilitate virtual conferencing and/or training platforms (Zoom, GoToMeeting, etc).

Preferred:

• Familiar with training/learning design principles and delivery, curriculum development, and adult learning theory
• Experience working with older adults, people with disabilities, and/or community service. Bilingual in English and Spanish, Cantonese, Mandarin, or Armenian)

HR: Work Environment & Physical Demands

This position can be primarily remote and sedentary. When in office, the applicant can expect to be working at a desk in a temperature-controlled office, in a modular space or individual office. The noise level in the work environment is usually moderate. Our funder does require all employees to reside in the State of California, but applicants are not required to live in the Bay Area.

All employees must be fully vaccinated against COVID-19 before their first day of work. This means having received two (2) Pfizer or Moderna vaccines or one (1) Johnson & Johnson vaccine, and boosters once eligible.

Job Title:
Caregiver

Compensation:
$22/hour

Shift/Workday:
Full-Time

Benefits:

• Home Care Professional (HCPs) start at an hourly rate of $22.00
• Eligible HCPs will have an opportunity to advance after 4 months with a pay increase to $25.00 per hour
• Paid introductory, specialized, and professional development training (limited CEU eligibility)
• Medical, Dental, and Vision benefits at no cost to you!
• Sick pay, PTO, commuter benefits, retirement options
• Employee assistance program
• Issued a cell phone for work use
• Providers in this role are represented by SEIU Local 2015 under a collective bargaining agreement

Description:

• We work with a high risk, high needs population of individuals who may struggle with mental health conditions or substance abuse, live in SROs or shelters, and/or do not have a strong personal support system. As a Home Care Professional (HCP I) you carry out our mission to provide
• high-quality home care and supportive services to the elderly and people with disabilities, enabling them to live safely and independently in their homes and community.
• As an HCP I, you will complete our Home Care Professional Basic Training Course held onsite at our San Francisco office and report directly to a Care Supervisor. In training, you will learn skills to help you provide a range of personal care and domestic services to clients. You will also learn how to detect and report signs of a client’s declining physical or mental health, how to work with clients with limited mobility, and how to communicate with a client who may refuse the services you are contracted to provide.

Responsibilities:

• Provide in-home care to aging adults and people with disabilities in San Francisco
• Read and use client care plans, prioritizing daily tasks to ensure client health and safety
• Assist with personal care, including dressing, toileting, bathing & showering, and assisting with personal hygiene and appearance
• Assist with domestic care, including meal preparation, residential cleaning, laundry, grocery shopping, and de-cluttering
• Accompany clients to attend appointments and help with errands, assisting with public transportation and accessibility needs (no driving)
• Receive specialized training on an individual’s complex support needs including the use of a mechanical (Hoyer) lift, catheter care, or blood sugar monitoring
• Complete required introductory and professional development training(s) to provide skilled and person-centered care
• Adhere to professional and standards and Homebridge policy and procedures

Required Availability

Full-time: 40 hours per week. Must be available to work 5 days a week, including 1 weekend day. Shift are as follows:

• 8:00 AM – 5:00 PM (full-time)
• 9:00 AM – 6:00 PM (full-time)
• 10:00 AM – 7:00 PM (full-time)

Part-time: Up to 28 hours per week. Must be available to work 1 weekend day. Shift are as follows:

• 9:30 AM – 1:30 PM (part-time)
• 10:00 AM – 3:00 PM (part-time)
• Friday/Saturday/Sunday up to 8 hours each day (part-time)

Required Qualifications

• Able to work and travel in all areas of San Francisco, including private homes, SROs, supported housing, and residential facilities (no vehicle required!)
• An understanding and desire to support our mission of supporting independent living by providing quality in-home care
• Able to perform all essential duties, including personal care services to all genders
• Must be dependable, able to communicate, and follow directions.
• Ability to demonstrate critical thinking skills and responsible decision making
• Must have a basic comprehension of written and verbal English

Additional Requirements

• Must be legally eligible for employment in the U.S.
• Must pass a Department of Justice background check and Tuberculosis (TB) test* (pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records)
• Per California state mandate, starting 12/01/2021 all caregivers who work for IHSS (including Homebridge) must be fully vaccinated. As such, all staff due for a booster vaccine must receive the booster and provide documentation before their first day of training at Homebridge If you are not vaccinated but willing to get vaccinated, you can still pursue the hiring process. You can review the full policy on our website: https://www.homebridgeca.org/vaccine-req-eng

Physical Requirements

• You are responsible for domestic services and personal care. Therefore, it is essential that you can meet the following physical demands:
• Able to be stand or be physically active for the duration of work shift, excluding breaks
• Able to lift, push, pull, or carry up to 25 lbs.
• Able to kneels or bend down and forward at the leg, spine, or waist.
• Able to walk up and down a minimum of 2 flights of stairs
• Able to walk a minimum of 2 city blocks