Position:
Retail Associate
Shift Type/Workday:
Part Time
Compensation:
$19/hour
Job Description:
Under general supervision, Retail Associates provide guidance and education to each patient with medical marijuana needs. Associates assist every patient to ensure he or she is receiving the correct medication that will best benefit the patient’s specific illness and medical condition.
Responsibilities:
- Ensures all intake forms and other paperwork is properly completed and filed correctly, then enters all appropriate information in ADILAS for future reference
- Confirms patient purchase limits prior to admission into the consultation area and informs the appropriate pharmacist of such limits
- Provide Exceptional Customer Care by promoting and maintaining positive customer relations
- Respond to calls or emails from customers requesting product, training, and general information
- Management of patient records through the use of an MMJ database
- Maintenance and update of databases as needed
- Fulfillment of customer orders
- Responsible for the sales and promotion of all Columbia Care products
- Build and maintain a high level of integrity and trust for specific products
Minimum Qualifications (Skills, Knowledge & Abilities):
- Must be at least 21 years of age
- WEEDEND AVAILABILITY is required
- Two years of direct customer service experience required.
- Retail experience a strong plus
- Experience with Point-of-Sales systems
- Understanding of and experience with Windows Operating System and Microsoft Outlook
Travel %: 0
FLSA status: Non-exempt
Additional Abilities Required:
- While performing the duties of this job, the employee is required to stand, walk, or sit for extended periods of time, use hands to perform manual tasks, and lift or move up to 10 pounds (or more with assistance). Must be able to speak and communicate verbally with co-workers, customers, vendors, etc. The noise level in the work environment is usually moderate.
Note: Nothing in this job description restricts the company’s right to assign or reassign duties and responsibilities to this position at any time. Reasonable accommodations may be made in appropriate circumstances to enable individuals to perform the essential functions of the position.
Background Investigation:
As a condition of employment, all Columbia Care employees are required to submit to a background check. Employment decisions, in compliance with state law, are based on an employee’s background report at the time of hire. Employees have a duty to report any changes in their background to the Market Director or Vice President, Operations as soon as the employee is aware of the event.
Position:
Budtender
Shift Type/Workday:
Full Time
Compensation:
$18.07/hour
Job Description:
- Provide and promote exceptional customer service and offer positive resolutions to challenges from customers
- Generate sales through customer interaction, product assistance, and suggestive selling
- Educate new clientele on the different effects of cannabis
- Prevent asset loss through proper floor awareness
- Effectively perform register transactions without errors or shortages
- Adhere to store visual directives, maintenance standards, and cleanliness standards
- Consistently exemplify a teamwork attitude with management and coworkers to improve personal and store performance
- Communicate effectively with management and coworkers concerning business issues and opportunities
- Comply with all company policies and procedures, and follow all safety standards to ensure a safe work and shopping environment
- Support the Store Management team in driving and maximizing store sales, controlling and minimizing shrink to achieve store goals
- Complete all other duties as assigned
- No prior experience required; however, prior customer service and/or retail experience is a plus
- Bilingual is a plus
- Work a schedule reflective of availability established at the time of hire, with the ability to increase hours based on business needs which may include weekends and/or holidays
- Stand for up to 8 hours
- Carry up to 40 pounds
- Bend at the waist
- Lift up to 40 pounds
- Kneel and squat on the ground
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records
Position:
Wellness Guide – Mary Modern
Shift Type/Workday:
Part-Time
Compensation:
$19/hour
Job Description:
As a Wellness Guide, you are providing all customers with an elevated cannabis experience by greeting them with exceptional customer service and presenting them with products tailored to best fit their wants and needs.
Responsibilities:
- Deliver a positive, friendly experience by engaging the Customer through conversation and service
- Contribute to the overall atmosphere by being positive, respectful, and helpful to others
- Uphold merchandising and store cleanliness standards; ensure that merchandise is ticketed, and the sales floor is stocked
- Adhere to Company Policies and Procedures
- Exhibit a familiarity with current products and trend awareness
Gerneral Requirements:
- Must be at least 21 years of age
- Able to pass background check and valid Driver’s License
- Must be fully vaccinated for this role
- Flexible availability required
- Demonstrate proficiency in job knowledge (i.e. register controls, selling guidelines, etc.)
Education & Experience:
- High school education or GED equivalent required, (AA or Bachelor’s Degree a plus)
- Previous retail or customer service experience required
- Previous experience working in a dispensary preferred but not required
Skills & Qualifications:
- Have a passion for and interest in cannabis
- Possess effective and positive communication skills in both written and verbal forms
- While performing the duties of this job the employee is regularly required to speak and hear clearly
- While performing the duties of this job the employee is frequently required to stand, walk, use hands or feet, reach with hands and arms and required to lift a min of 50lbs.
- Can do attitude – Focuses on solving problems, not blaming
- Team Player – Balances individual responsibilities; Gives and welcomes feedback; Contributes to building a positive team spirit; Supports everyone’s efforts to succeed
- Ethical – Treats people with respect; Keeps commitments; Works with integrity and ethically; Upholds organizational values
- Safety and Security focused – Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly
Position:
Hospitality Associate – Medmen
Shift Type/Workday:
Part-Time
Compensation:
$18.50/hour
Job Description:
The Hospitality Associate is responsible for creating a world class “showtime” customer experience for each and every customer who walks in the store. This position is accountable for executing initiatives that achieve all hospitality goals at MedMen.
This includes responsibility for all policy and procedures, compliance, ingestion and all other operational objectives of the business. As well as executing visual standards and presentation needs to customer requirements, product performance, along with Hospitality and marketing objectives.
Responsibilities:
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Meet/Exceed personal sales volume and KPI goals
- Assist in building a great company and business that disrupts the traditional retail model and embrace change
- Add value to the team by being authentic and confident self-leader who strives to execute our world class hospitality program.
- Drive repeat business through strong local grass roots networking, customer data capture and our loyalty program.
- Execute high customer experience standards, to include a “show time” culture and industry leading customer engagement through strong sales techniques and product knowledge.
(Note: The Company complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act (ADAAA), and all applicable state and local fair employment practices laws, and is committed to providing equal employment opportunities to qualified individuals with disabilities. Consistent with this commitment, the Company will provide a reasonable accommodation to disabled applicants and employees if the reasonable accommodation would allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship.)
Basic Qualifications:
- Minimum 21 years of age
- Minimum of 2 years of experience with customer service in retail.
- Strong analytical skills to assess data, facts and figures
- Preferred Qualifications
- Associate degree.
- Sales experience.
- Knowledge of marijuana strains, (indicas, sativas, hybrids), edibles, extracts, and current products on the market a huge plus.
- Dispensary-related experience a plus.
- Must be able to provide exemplary customer service and represent the business with pride.
- Dynamic interpersonal and communication skills
- An innovator who is business minded
- A highly self-motivated individual
- Ethical Conduct
- Intermediate-level math skills. A key component of meeting our business compliance standards is to perform mathematical calculations to ensure that we are not making sales over the “daily limits”. Failure to perform these calculations could be a store audit (during which the store would be closed) and/or losing our license to sell.
Supervisory Responsibility:
This position has no supervisory responsibilities.
Working Conditions:
This job operates in a professional retail setting at our Union location. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This is a full-time or part-time position. Occasional evening and weekend work may be required as job duties demand. This position regularly requires long hours, nights, weekends, and holiday availability.
Physical Requirements:
While performing the duties of this job, the employee is regularly required to talk and hear. This employee is frequently required to stand, walk, use hands or feet, reach with hands and arms and may be required to lift a minimum of 50 pounds.
Travel Requirements:
No travel is expected for this position.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Work Authorization/Security Clearance:
There is no visa or H-1B sponsorship.
MedMen Is An Equal Opportunity Employer: We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender, age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable laws.
Position:
Key Holder – Mary Modern
Shift Type/Workday:
Part-Time
Compensation:
$24/hour
Job Description:
The Team Lead is responsible for motivating and developing the store team, driving sales and profitability, assisting on marketing campaigns and local partnerships, setting and assisting in executing customer service standards, product management, and cash management. In addition the Team Lead acts as a representative of the company with enthusiasm, positivity and complies with company policies, procedures, and applicable laws.
Responsibilities:
- Assistance developing and training of staff
- Drive sales by ensuring guests receive high quality service
- Upholding the brand standards and operating all aspects of the dispensary under the direction of the General Manager
- Oversee dispensary team
- Handle all returns, exchanges and employee purchases
- Ensure all opening and closing duties are completed and the venue is completely secured before departing at night or opening in the morning
- Report all relevant operational information to General Manager/Store Manager
- Handle customer issues and concerns
- POS updates and maintenance in conjunction with inventory personnel
- Collaborate with human resources to ensure compliance with all pertinent employee rules and regulations
- Execute marketing efforts as directed by the marketing team
- Execute quarterly all staff meetings and scheduled cleanings
- Assist with quarterly shift lead reviews, 90-day reviews for new employees as well as annual reviews for all line level staff
- Manage floor to ensure staff is on task at all times
Qualifications:
- Must be able to input and access information in the POS system, delivery systems, marketing outlets, computers, etc.
- Must be comfortable learning new skills
- Must have a hands-on, proactive management style
- Perform all job functions with attention to detail, speed and accuracy
Requirements:
- Must live in San Francisco.
- Must be 21 years of age or older
- Able to pass background check and valid Driver’s License
- Must be fully vaccinated for this role
Position:
Hospitality Lead – Medmen
Shift Type/Workday:
Full-time
Compensation:
$22.60/hour
Job Description:
The Hospitality Lead is responsible for leading the store teams through personal example that continuously improves all quality, training and customer experience programs. This position is accountable for executing initiatives that facilitate the achievement of all hospitality goals at MedMen.
Responsibilities:
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Lead by example by exceeding personal sales volume and KPI goals and support Hospitality Associates to do the same.
- Development of high customer experience standards, to include a “show time” culture and industry leading customer engagement through sales training and product knowledge.
- Execute a world class hospitality program to drive repeat business through strong local grass roots networking, customer data capture and execution of our loyalty program.
- Assist store leaders with executing business initiatives in an effective and efficient manner.
- Report out to Assistant Store Director to identify training and development needs and support of Hospitality Associates.
- Provide leadership, training, guidance and support to team members that fosters continuous learning and improvement in performance of the stores.
(Note: The Company complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act (ADAAA), and all applicable state and local fair employment practices laws, and is committed to providing equal employment opportunities to qualified individuals with disabilities. Consistent with this commitment, the Company will provide a reasonable accommodation to disabled applicants and employees if the reasonable accommodation would allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship.)
Basic Qualifications:
- Minimum 21 years of age
- Minimum of 3 years leadership experience with customer service in retail.
- Demonstrated ability to achieve individual selling goals and metrics.
Preferred Qualifications:
- Associate degree.
- Sales experience.
- Knowledge of marijuana strains, (indicas, sativas, hybrids), edibles, extracts, and current products on the market a huge plus.
- Dispensary-related experience a plus.
- Must be able to provide exemplary customer service and represent the business with pride.
- Dynamic interpersonal and communication skills
- Creative, smart, and driven, an innovator who is business minded.
- Communication Proficiency.
- Confident and acts with the upmost integrity.
- Highly flexible with the ability to adapt to different situations.
- Personal Effectiveness/Credibility.
- Provide exceptional Knowledge.
- HR Expertise.
- Global & Cultural Awareness.
Supervisory Responsibility:
This person is directly responsible for leading the Hospitality team.
Working Conditions:
This job operates in a professional retail setting at our Union location.This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This is a full-time or part-time position. Occasional evening and weekend work may be required as job duties demand. This position regularly requires long hours, nights, weekends, and holiday availability.
Physical Requirements:
While performing the duties of this job, the employee is regularly required to talk and hear. This employee is frequently required to stand, walk, use hands or feet, reach with hands and arms and may be required to lift a minimum of 50 pounds.
Travel Requirements:
This position may require travel.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Work Authorization/Security Clearance:
There is no visa or H-1B sponsorship.
MedMen Is An Equal Opportunity Employer: We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender, age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable laws.
