Job Title:
Operations Manager

Description:
Under the general supervision of the Director of Operations, the Operations Manager oversees TNDC’s shared services and manages TNDC’s centralized administrative service and support function. The Operations Manager is responsible for the day-to-day operations of TNDC’s central administrative offices and organization-wide shared services. The role focuses on the safety, well-being and effectiveness of employees, ensuring the equitable allocation of resources and enhancing the physical work environment. 

Responsibilities:

• Manage TNDC’s centralized shared services, including central reception, communications management, postage and delivery, transportation, printing and reproduction, office space and office facilities management, access and security, record retention and destruction, and vendor management 
• Supervise staff, including an Administrative Assistant, Administrative Specialist, Operations Analyst and Central Administrative Office Custodian 
• Serve as a member of the Operations Department Leadership Team 
• Participate in the departmental budgeting and reporting process, including budget monitoring and analysis 

• Oversee the acquisition, storage, maintenance and distribution of centralized equipment and supplies 
• Build and manage strong relationships with external vendors 
• Manage the preparation, analysis, negotiation, and review of contracts related to the purchase or lease of equipment, materials and supplies 
• Oversee departmental compliance with TNDC’s procurement policies and procedures, including vendor credentialing and risk transfer documentation and renewals 
• Supervise the development, documentation and continual improvement of departmental processes and standard operating procedures 

• Manage the Operations Support Program and lead the delivery of the Operations Department’s organization-wide internal customer service solution – ensuring timely and thorough responses to individual and departmental requests 
• Oversee the administrative components of employee on/off-boarding. Work closely with HR and IT to make sure new hires have workspaces, equipment, and the building access needed to successfully perform their jobs, and that staff transitioning out of TNDC return equipment and have building access privileges revoked 
• Manage central office workspaces and participate in workspace planning and the execution of office renovation/improvement projects 
• Monitor and respond to central administrative office building security alarm calls (security is automatically deployed unless someone intervenes) 
• Partner with the Facilities Department to manage facilities functions for the central offices 

• Partner with the Facilities Department on projects designed to ensure staff needs are met and workspaces are safe, including emergency preparedness and business continuity planning 
• Other duties as assigned 

Qualifications:

• Excellent leadership, interpersonal and communication skills 
• Strong organization, writing and quantitative skills 

• Solid analytical, project management, logistics and problem-solving skills 
• Proficiency in MS Office 365 (Word, PowerPoint, Excel, Outlook and Teams) 
• Able to manage multiple responsibilities in a fast-paced environment 
• Aligned with TNDC values of cultural humility and racial equity 
• Capable of working with staff and community members from diverse cultural backgrounds 

• Able to lift up to 50 pounds 

MINIMUM QUALIFICATIONS 

• College degree (or equivalent experience) and 5 years of operations management or related experience 
• At least 3 years of supervisory experience 
• Experience working in a multi-cultural environment 

Job Title:
Senior General Manager

Description:
Under the direction of the Property Supervisor, the General Manager II is responsible for the overall operation of a multi-family property with 98 units of housing for extremely and very low-income tenants, including formerly homeless families and disabled adults.  The General Manager will oversee the day-to-day operations of the property.  This includes maintaining a supportive environment for all residents, assuring the property’s sound fiscal management, up keeping a well-maintained building and grounds, managing the onsite staff and their duties, and interacting with and supervising vendors.

Responsibilities:

Building Operations and Supervision

• Manage the operations of the building which includes but is not limited to supervising and managing the Assistant Manager, Maintenance III, and vendor or temporary personnel by ensuring completion and quality of product provided. 
• Ensure all property staff at site adheres to the TNDC policies and procedures and respond to all resident requests or complaints in a timely, efficient and courteous manner. 

• Supervise and schedule routine and preventive maintenance and custodial work; complete regular follow up inspections on maintenance and custodial work. 
• Develop and maintain an emergency plan to respond promptly to site emergencies and complete an incident report and forward to Property Supervisor within 24 hours of emergency. 
• Attend and participate in professional activities, monthly community meetings, departmental meetings, organizations, regulatory agency meetings or inspections, as needed or requested. 
• Perform other activities or tasks not outlined above as assigned by Property Supervisor to ensure the viable operation of the property. 
• Maintain high level of occupancy for the program and project and ensure that all units are leased according to TNDC standards. 

• Actively market units in accordance with an approved marketing plan which considers all federal, state, local and regulatory requirements. 
• Maintain and adhere to Waiting List protocol in accordance to TNDC policy and procedures and applicable federal, state, local, and regulatory agencies. 
• Review all completed rental applications and leases for accuracy and completeness, and for conformance to TNDC’s Resident Selection Policy. 
• Conduct unit tours and applicant interviews which include income verification in accordance with TNDC’s Resident Selection Policy and program requirements. 
• Walk vacant units regularly when completed by maintenance personnel or vendors to ensure the units are ready; conduct property inspections daily to ensure the common areas, landscaping, laundry, etc. are in good condition. 

• Ensure timely completion of work orders and turnover of vacant units. 

Finance

• Adhere to all accounting and reporting procedures required by TNDC. 
• Monitor financial condition of building, including expenditures and participates in planning the building budget. 
• Review all delinquent accounts and resident receivables and determine necessary course of action to collect outstanding balances in consultation with the Property Supervisor. 

• Collect rents and other monies; ensure that all transactions are processed and inputted accurately and completely in OneSite; complete daily deposits of all monies collected. 

Tenant Relations

• Exercise common sense, good judgment, consistency and self-control in day-to-day contact with residents and prospective applicants and in other business-related matters. 
• Perform annual or more frequent inspections of units and follow up with housekeeping letters, preparation of work orders and maintenance charge-backs to residents. 
• Maintain amiable relationships with all residents, and adheres to Fair Housing, Equal Employment and Equal Housing Opportunity requirements. 

Compliance

• Process, complete and maintain accurate resident files at move-in and at each recertification within established regulatory guidelines. 
• Ensure compliance with regulatory requirements, which includes posting all licenses, permits, notices and occupancy permits required by federal, state and local jurisdictions; and preparation and submittal of reports in an accurate and timely manner. 
• Responsible for HUD, Tax Credit and MOH program compliance. 
• Ensure consistent application of property rules and regulations, lease and lease addenda and documents and reports all violations. 
• Manage resident evictions in compliance with court order and directions from TNDC’s legal counsel and approved by the Property Supervisor. 

Qualifications:

• Ability, sensitivity and willingness to work with a diverse, low-income, multi-ethnic population. 
• Sound judgment, excellent assessment, problem-solving and supervision skills. 
• Dependability, initiative and follow-through. 

• Effective writing, communication and organizational skills. 
• Ability to respond appropriately in pressure situations; possess an even temperament and strong “people” skills with a commitment to customer service. 
• Ability to interact effectively with property management and other staff; effectively work in teams  

MINIMUM QUALIFICATIONS 

• Associate degree, certificate of completion from a trade school and/or three or more years of related experience and/or training or equivalent combination of education and experience 

• Demonstrated knowledge of Microsoft Office programs such as Word, Excel and Outlook are essential. 
• Minimum of 1 year of progressive operations and management experience 
• Minimum of 1 year of supervisory experience; 2+ years of supervisory experience preferred 
• Prior experience working in affordable housing, nonprofit residential property management. 
• Training and experience in multiple regulatory programs: HUD and Tax Credit programs. TCAC experience required. 

• Knowledge of residential property management, building systems and housing quality standards. 
• Demonstrated knowledge and understanding of budget management and facilities issues. 
• Experience in conflict resolution, crisis intervention, resident relations. 
• Strong organizational skills. 

PREFERRED QUALIFICATIONS 

• Certified HUD or Tax Credit Specialist, Low Income Tax Income (LIHTIC) designations and/or equivalents is a plus. 
• Experience with Section 8 Housing Assistance Program practices and principles (if applying to a HUD building). 
• Experience with use of Yardi, Boston Post, OneSite property management software or comparable property management software. 
• Knowledge and experience with TRACS software (if applying to a HUD building). 
• Certification or knowledge of high-rise fire safety guidelines. 

• Familiarity/Experience in the Tenderloin Neighborhood. 
• Knowledge of homelessness and substance abuse issues. 
• Proficiency in a language other than English (ex. Spanish, Chinese, Tagalog, etc.). 

Job Title:
Desk Clerk (FT)

Shift/Workday:
Full-Time: Monday to Friday, 3:00 PM – 11:00 PM 

Description:
Under the direct supervision of the Assistant Manager or the General Manager, the Desk Clerk is responsible for screening visitors, and monitoring activities at the front desk of TNDC properties. The desk clerk is responsible for assisting building management with maintaining the site safety as well as providing ongoing administrative support. 

Responsibilities:

• Screen all visitors to confirm that they are the authorized guests of building residents. 

• Ensure visitors are escorted by tenants at all times. 
• Respond to emergencies as needed. 
• Maintain complete and accurate confidential Building Log. 
• Fill out incident reports as necessary. 
• Report violations of the House Rules and Regulations and rules of conduct outlined in the Rental Agreement. 

• Take part in all online and in person trainings that are required for job function; this includes job specific trainings and companywide training. 
• Oversee front entry and lobby to ensure cleanliness and security; performs minor janitorial duties as needed. 
• Provide administrative support for Assistant Manager by opening and time stamping mail and invoices, preparing check requests, preparing recertification packets and filing. 
• Answer phones and operate intercom system as needed. 
• Provide information to tenants, visitors, and applicants concerning Housing. 

• Other duties as assigned. 

Qualifications:

Knowledge and skills:

• Ability to work tactfully and under stress. 
• Ability to achieve competency in Microsoft Office Suite specifically Word, Excel and Outlook. 

• Ability to read, write and communicate in English. 
• Ability to follow directions and work independently. 
• Willingness to be on-call, with access to a phone. 
• Good judgment and common sense, ability to successfully resolve conflicts. 
• Honesty and dependability. 

• Ability to work with, and to be sensitive to a diverse multi-cultural low-income population. 
• Ability to resolve conflict in a professional manner. Ability to maintain confidentiality and to exercise discretion concerning residents’ issues. 

Physical Requirements:

• Ability to coordinate eyes, hands and fingers in performing duties which include typing, writing, reading and similar tasks. 
• Ability to exert physical effort involving moving around buildings, climbing stairs, moving from one area to another or standing/sitting for periods of time. 

• Visual acuity necessary to inspect buildings and review documents. 
• Hearing acuity sufficient to use telephone and communicate with residents and staff. 

Environmental Adaptability:

• Ability to work in an office environment and in and outside a variety of residential buildings as needed. 
• Ability to work tactfully and under stress. 

Mathematical Ability:

• Ability to do basic addition, subtraction, multiplication, and division, as needed per job duties. 

Judgment and Situational Reasoning Ability:

• Ability to use independent judgment in non-routine situations, such as dealing with a disturbance. 
• Good judgment and common sense, ability to successfully resolve conflicts. 

Language and Communication Ability:

• Ability to communicate effectively with coworkers, staff at all levels and residents, both verbally and in writing. 
• Ability to understand changes in policy, methods, operations, etc. as they apply to the desk clerk position. 
• Ability to read, write and communicate in English. 

MINIMUM QUALIFICATIONS 

• High School Diploma or GED. 
• Good organizational, interpersonal and communication skills. 

PREFERRED QUALIFICATIONS 

• Basic knowledge of Microsoft Office Suite. 
• Experience working in an affordable housing environment. 

Job Title:
Desk Clerk (PT)

Shift/Workday:
Part-Time: Sunday to Monday, 7:00 AM – 3:00 PM 

Description:
Under the direct supervision of the Assistant Manager or the General Manager, the Desk Clerk is responsible for screening visitors, and monitoring activities at the front desk of TNDC properties. The desk clerk is responsible for assisting building management with maintaining the site safety as well as providing ongoing administrative support. 

Responsibilities:

• Screen all visitors to confirm that they are the authorized guests of building residents. 

• Ensure visitors are escorted by tenants at all times. 
• Respond to emergencies as needed. 
• Maintain complete and accurate confidential Building Log. 
• Fill out incident reports as necessary. 
• Report violations of the House Rules and Regulations and rules of conduct outlined in the Rental Agreement. 

• Take part in all online and in person trainings that are required for job function; this includes job specific trainings and companywide training. 
• Oversee front entry and lobby to ensure cleanliness and security; performs minor janitorial duties as needed. 
• Provide administrative support for Assistant Manager by opening and time stamping mail and invoices, preparing check requests, preparing recertification packets and filing. 
• Answer phones and operate intercom system as needed. 
• Provide information to tenants, visitors, and applicants concerning Housing. 

• Other duties as assigned. 

Qualifications:

Knowledge and skills:

• Ability to work tactfully and under stress. 
• Ability to achieve competency in Microsoft Office Suite specifically Word, Excel and Outlook. 

• Ability to read, write and communicate in English. 
• Ability to follow directions and work independently. 
• Willingness to be on-call, with access to a phone. 
• Good judgment and common sense, ability to successfully resolve conflicts. 
• Honesty and dependability. 

• Ability to work with, and to be sensitive to a diverse multi-cultural low-income population. 
• Ability to resolve conflict in a professional manner. Ability to maintain confidentiality and to exercise discretion concerning residents’ issues. 

Physical Requirements:

• Ability to coordinate eyes, hands and fingers in performing duties which include typing, writing, reading and similar tasks. 
• Ability to exert physical effort involving moving around buildings, climbing stairs, moving from one area to another or standing/sitting for periods of time. 

• Visual acuity necessary to inspect buildings and review documents. 
• Hearing acuity sufficient to use telephone and communicate with residents and staff. 

Environmental Adaptability:

• Ability to work in an office environment and in and outside a variety of residential buildings as needed. 
• Ability to work tactfully and under stress. 

Mathematical Ability:

• Ability to do basic addition, subtraction, multiplication, and division, as needed per job duties. 

Judgment and Situational Reasoning Ability:

• Ability to use independent judgment in non-routine situations, such as dealing with a disturbance. 
• Good judgment and common sense, ability to successfully resolve conflicts. 

Language and Communication Ability:

• Ability to communicate effectively with coworkers, staff at all levels and residents, both verbally and in writing. 
• Ability to understand changes in policy, methods, operations, etc. as they apply to the desk clerk position. 
• Ability to read, write and communicate in English. 

MINIMUM QUALIFICATIONS 

• High School Diploma or GED. 
• Good organizational, interpersonal and communication skills. 

PREFERRED QUALIFICATIONS 

• Basic knowledge of Microsoft Office Suite. 
• Experience working in an affordable housing environment. 

Job Title:
Bilingual Case Manager

Compensation:
$25 – $27 hourly 

Shift/Workday:
Monday – Friday, primarily during standard business hours

Description:

11321 Mission is a beautiful new permanent supportive housing program that will house 160 previously homeless households, including 40 families with children. The program will be getting off the ground in early April 2022, with three partner organizations – DISH (property management), Citywide (support services for single adults) and Compass Family Services (support services and children’s programming families), working in collaboration with the Department of Homelessness and Supportive Housing, to build a healthy and thriving community, with a range of support services for all of the building’s residents. 

Responsibilities: 

This is a great opportunity to help launch an exciting new program. The Case Manager will provide comprehensive support to families at 1321 Mission Street.

Specific responsibilities include:

• Carry a caseload of 25 28 resident families.
• Welcome and orient new families to the community and perform prescribed initial outreach.
• Develop positive relationships with families that foster connection, support, and trust.
• Partner with families to develop short and long range stability, self sufficiency and well-being goals.
• Provide counseling, crisis intervention, and informed and appropriate referrals to services offered both within Compass and externally.
• Respond to concerns about resident families from Compass colleagues and partners with DISH and Citywide, including threats to tenancy.
• Perform monthly unit inspections in partnership with property management.
• Work proactively with families that exhibit behaviors that put them at risk for eviction.
• Provide support and assistance to families that are relocating.
• Participate in weekly individual supervision and team meetings.
• Maintain accurate and up-to-date client files and promptly enter case notes, assessments and service plans in Compass’ Salesforce database.

Qualifications:

• Spanish fluency required
• Relevant experience in social services setting, including counseling and crisis intervention
• Ability to assess and de-escalate potentially volatile situations
• Understanding of challenges facing homeless families
• Understanding of trauma informed care
• Knowledge of Bay Area housing and social service resources
• Demonstrated commitment to diversity, equity, inclusion and belonging work
• Strong computer skills with proficiency in Microsoft Office (Outlook, Word, Excel). Experience with Salesforce is a plus!
• Demonstrated commitment to diversity, equity, inclusion and belonging work 

Job Title:
Assistant Program Director (bilingual)

Compensation:
$60,000 – $65,000 annually 

Shift/Workday:
Monday – Friday, primarily during standard business hours 

Description:

Central City Access Point is one of three entryways to the San Francisco Department of Homelessness and Supportive Housing’s Homelessness Response System. The Access Point team provides families with housing problem solving support, and connection to available homelessness prevention, shelter and housing programs through San Francisco’s Coordinated Entry System. 

Responsibilities:

The Assistant Program Director is responsible for assisting the Program Director with overseeing the day to day functioning of the Central City Access Point, including but not limited to, supervision of staff, administrative oversight, operations, program design and implementation, as well as providing direct support to clients. Specific duties include the following:

• Provide direct training and supervision to program staff.
• Assist the Program Director with the implementation and oversight of the Access Point contract and related services, including housing problem solving, timely assessment and data entry, and ensuring families are connected to emergency shelter and other placements through coordinated entry to the homelessness response system.
• Maintain day-to-day program schedule and logistics for Access Point team (i.e. attendance and vacation schedules of staff and provide or assign coverage during staff absences).
• Assist Program Director to oversee successful referral/placement of families into shelter and housing programs by monitoring program vacancies and making appropriate matches.
• Monitor family interactions for possible abusive interactions – report such incidents to Child Protective Services as required by law.
• Provide opportunities for supervised staff development and training.
• Co-facilitate staff meetings.
• Conduct and lead mobile outreach programming to unsheltered families in the community.
• With Program Director, interview, hire and terminate, if necessary, supervised staff and interns.
• Be available for crisis intervention, case consultation and intervention with difficult phone calls and client situations.
• Conduct performance evaluations of staff.
• Prepare statistical reports as needed.
• Represent the agency to the community, outside agencies, service provider groups, committees and funders.
• Responsible for other recurrent administrative duties, including: credit card reports and data quality reports.
• Attend individual and group clinical meetings to implement a trauma informed approach.
• Function as acting director during Program Director’s vacation and sick leave.
• Other responsibilities as requested by the Program Director. 

Qualifications:

• Bilingual in English and Spanish required
• At least 2 years of supervisory or leadership experience
• At least 2 years of experience working as case manager or counselor with families experiencing homelessness, or at risk populations
• Experience with successful program implementation and design
• Ability to assess and de-escalate potentially volatile situations
• Strong interpersonal and relationship building skills
• Deep commitment to and demonstrated success discussing, integrating, and promoting diversity, equity, inclusion and belonging throughout a complex and dynamic organization.
• Strong computer skills with proficiency in Microsoft Suite of Programs (Outlook, Word, Excel, PowerPoint, etc.) 

Job Title:
Case Manager: Workforce Development 

Compensation:
$23 – $28 Hourly

Shift/Workday:
M-F, during business hours

Description:

Compass Family Resource Center (FRC) partners with families experiencing homelessness to ensure that they are connected to supportive services that meet their needs and develop family resiliency. Additionally, families are paired with individual support to address the issues that precipitated their housing crisis and to identify and achieve goals related to housing stability, family well-being, and self-sufficiency. 

Responsibilities:

This position supports Compass’ agency-wide initiative to help families remove barriers to employment, develop job readiness skills, enroll in job training programs, and obtain job placement. The Case Manager will meet regularly with clients, both in person and remotely, to provide support around reaching employment-related goals. The Case Manager will also teach workshops and partner with colleagues at Compass and other agencies to ensure that clients are connected to resources that move them towards financial stability.

Employment-focused Case Management Responsibilities:

• Communicate and meet with clients on a regular basis in the office, remotely and in the field.
• Provide clients support around: removing barriers to employment, exploring careers of interest, identifying and enrolling in vocational and educational programs, resume building, job search skills, interviewing, addressing employment-related challenges, and other skills and activities related to obtaining and maintaining employment.
• Teach classes and workshops related to career education, job search skills, creating resumes, interviewing, and other related skills.
• Enter essential client information, document sessions with clients via case notes, and track job placement activities in Compass’ Salesforce database.
• Connect families with internal and external resources and follow up with clients and providers as appropriate.
• Work collaboratively with colleagues across the organization to support clients in obtaining employment and financial stability.

General Program Responsibilities:

• Help to provide a warm, welcoming and supportive environment for prospective and current clients.
• Deliver all services from a trauma-informed perspective.
• Share rotating responsibility for health and safety of client reception area. 

Qualifications

• Two years of experience in counseling/case-management
• Experience with job readiness activities highly preferred
• Understanding of issues facing homeless families and knowledge of Bay Area housing and social service resources
• Strong interpersonal and communication skills
• Ability to work effectively with culturally-diverse families and communities
• Outstanding work habits: punctual, reliable, cooperative, team-oriented
• Commitment to working as part of a diverse, multidisciplinary team
• Ability to lift at least 20 pounds (as part of the Family Resource Center Team, the Case Manager will assist with package deliveries, donations, etc.)
• Proficiency with basic computer programs including Microsoft Word, Microsoft Outlook, Microsoft Excel and internet searches
• Demonstrated commitment to diversity, equity, inclusion and belonging work
• Bilingual/bicultural a plus 

Job Title:
Bilingual Office Manager / Receptionist

Compensation:
$20-$23 Hourly

Shift/Workday:
M-F 7:30am – 4pm

Description:

Compass Children’s Center (CCC) is a nationally accredited enriched early childhood education center with a curriculum tailored to meet the specific needs of children living in extreme poverty and homelessness. CCC serves 70 children, ages 0-5, and their families each day, and addresses the social, emotional, cognitive, and physical development of the children, as well as the functioning and well-being of the families.

Responsibilities:

The Office Manager/Receptionist is the first point of contact for families and other visitors coming to CCC. They greet families and children each morning, maintain the safety and security of our space, provide families with updates and resources, and provide administrative support to the management team.

Specific responsibilities include:

• Greet all children, families and other visitors as they enter the building.
• Remind parents of pending appointments, as well as upcoming events at CCC, Compass, and in the community.
• Maintain up to date information in our electronic sign in/out system and ensure that families are signing in and out consistently.
• Answer phone calls and triage phone messages sent to the main CCC phone line.
• Provide clerical support for CCC management team, such as sorting mail, contacting messenger services, copying, placing orders for supplies, filing, and helping with meal count reconciliation.
• Monitor entry area for potentially unsafe situations, and alert CCC managers or the authorities as needed.
• Ensure that the front lobby and stroller parking area is clean and clear.
• Update and maintain informational bulletin boards with resources and information for families.

Qualifications/Requirements:

• Spanish fluency required
• One year of receptionist or similar customer service experience
• Knowledge of Microsoft Office and professional telephone protocol
• Desire to work with families experiencing and at-risk of homelessness
• Ability to interact with families and children with patience and in a positive, friendly manner
• Demonstrated commitment to diversity, equity, inclusion and belonging work