Compass Family Resource Center (FRC) partners with families experiencing homelessness to ensure that they are connected to supportive services that meet their needs and develop family resiliency. Additionally, families are paired with individual support to address the issues that precipitated their housing crisis and to identify and achieve goals related to housing stability, family well-being, and self-sufficiency.
This position supports Compass’ agency-wide initiative to help families remove barriers to employment, develop job readiness skills, enroll in job training programs, and obtain job placement. The Case Manager will meet regularly with clients, both in person and remotely, to provide support around reaching employment-related goals. The Case Manager will also teach workshops and partner with colleagues at Compass and other agencies to ensure that clients are connected to resources that move them towards financial stability.
Employment-focused Case Management Responsibilities:
Communicate and meet with clients on a regular basis in the office, remotely and in the field.
Provide clients support around: removing barriers to employment, exploring careers of interest, identifying and enrolling in vocational and educational programs, resume building, job search skills, interviewing, addressing employment-related challenges, and other skills and activities related to obtaining and maintaining employment.
Teach classes and workshops related to career education, job search skills, creating resumes, interviewing, and other related skills.
Enter essential client information, document sessions with clients via case notes, and track job placement activities in Compass’ Salesforce database.
Connect families with internal and external resources and follow up with clients and providers as appropriate.
Work collaboratively with colleagues across the organization to support clients in obtaining employment and financial stability.
General Program Responsibilities:
Help to provide a warm, welcoming and supportive environment for prospective and current clients.
Deliver all services from a trauma-informed perspective.
Share rotating responsibility for health and safety of client reception area.
Two years of experience in counseling/case-management
Experience with job readiness activities highly preferred
Understanding of issues facing homeless families and knowledge of Bay Area housing and social service resources
Strong interpersonal and communication skills
Ability to work effectively with culturally-diverse families and communities
Outstanding work habits: punctual, reliable, cooperative, team-oriented
Commitment to working as part of a diverse, multidisciplinary team
Ability to lift at least 20 pounds (as part of the Family Resource Center Team, the Case Manager will assist with package deliveries, donations, etc.)
Proficiency with basic computer programs including Microsoft Word, Microsoft Outlook, Microsoft Excel and internet searches
Demonstrated commitment to diversity, equity, inclusion and belonging work