Job Title: Program Manager (Technology)-EXEMPT

Reports to: TBD

Salary Range (DOE): $60,000-$65,000 annually

Location: Oakland Family and Career Center

Organizational Overview

The Success Centers is a non-profit corporation founded in 1983 by Superior Court Judges, who saw the need to improve the educational and vocational outcomes for the youth engaged with the juvenile justice system. Since then, Success Centers has grown to provide comprehensive workforce development and education services to youth and adults who face multiple barriers to career development. Success Centers envisions a vibrant and just society that inspires individual transformation and understands the key role that workforce development plays in creating meaningful and productive lives.

Position Overview

The (Technology) Program Manager is responsible for managing the day to day functions of Success Centers technology programs. This position provides guidance in program implementation, data management, reporting, evaluation and staff supervision. S/he will develop a menu of services to support the development of participants in technology and assist in providing job readiness/placement services in Bay Area businesses (Alameda County, San Mateo, San Francisco, etc).

Skills

• Excellent supervision and people skills, with experience collaborating in a multi-disciplinary, diverse, and dynamic team
• Demonstrated experience in technology development preferred, ideally in the nonprofit sector
• Proven effectiveness in building relationships with employers and in working collaboratively with community partners
• Knowledge of the Technology community preferred
• Flexible and a self-starter; able to multi-task while also being highly detail oriented
• Personal qualities of integrity, credibility, and a commitment to Success Centers mission

Job Tasks – Specific responsibilities include:

Management

• Create an environment that fosters successful teamwork in delivering program services
• Provide direct supervision of Code of Point program participants
• Supervise management and staff and provide project management guidance and support
• Ensure that all activities of the program are conducted in accordance with Success Centers personnel policies
• Ensure compliance with expectations in grants and contracts
• Provide supervision of program activities
• Monitor ongoing performance and identify and recommend improvements

Business Relations

• Assist in identifying key community stakeholders including local businesses, program participants, community leaders, and community partners
• Conduct outreach to the technology community through participation in business networks, meetings with individual business leaders, community events, and related activities to cultivate employers for employment placements
• Develop a menu of services to be provided to participants and employers
• Recruit employers to develop incentives for program participants including on the job training

Program Administration

• Create, support, and/or maintain an “Employer Database,” which identifies key employer contacts, industries, or sectors and job seeker placements with identified employers
• Monthly reporting in grantor’s database
• Implement new procedures and processes for improvement and efficiency
• Analyze data and reports to develop evaluations and performance strategies
• Train and orientate new staff as needed
• Outline, organize, and create a timeline for program goals and benchmarks
• Communicate with senior management, executives, and senior leadership on progress’ prepare reports and presentations as needed
• Write grants and/or contribute content to generate competitive proposals in response to government RFPs
• Develop strategies for synchronous and asynchronous instruction to maximize the effectiveness of instruction and programmatic outcomes
• Prepare long-term and short-term goals according to program objectives
• Build a financial budget and operating budget for developing programs
• Apply cross-functional technical knowledge to map, coordinate and build a technology training continuum for ages 16+
• Coordinate and Develop curriculum on a LMS platform (canvas)
• Forge strong relationships with Technology companies to develop volunteer pipelines, employment pipelines (internships, work-based learning opportunities), and advocacy groups.
• Perform other duties as assigned

Qualifications

• Bachelor’s degree or at least 2 years of experience
• Current Career Development Facilitation (CDF) certification required or completed within the first six months in the position

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds at times.

How to Apply

Please send cover letter and resume to hr@sucesscenters.org. Success Centers values inclusivity and honors differences in race/ethnicity, gender, socioeconomic level, gender identification and sexual orientation.

Examples of Duties:

Any one position may not include all the duties listed, nor do the examples cover all the duties which may be performed. Incumbent may perform other related duties at the equivalent level.

• Cleans assigned buildings and areas.
• Removes trash and recyclables from terminal buildings to trash/recycle chutes and/or outside trash/recycle compactors.
• Operates electrical trash/recycle compactors.
• Sweeps outside areas and sidewalks; sweeps and mops rooms, halls, stairways, and public areas; cleans lighting fixtures; tops of windows, doorframes and other high areas; polishes furniture, woodwork, etc.
• Cleans restrooms; replenishes supplies; washes walls and windows; gathers and disposes of trash and wastes; removes chewing gum.
• Cleans, waxes, polishes, and shampoos floors and carpets using mechanical cleaners and polishers.
• Picks up trash, moves objects.
• Drives to and from work carrying supplies in a pick-up or walk-in van; receives and stores supplies.
• Gives directions and answers questions to general public.
• Performs related duties as assigned.

Minimum Qualifications:

EDUCATION AND EXPERIENCE

This position requires education and experience demonstrating possession of the knowledge, skills, and abilities described above. A typical combination would include graduation from high school or its equivalent plus one year of experience performing custodial work at a heavy traffic facility with high interface with the public.

KNOWLEDGE, SKILLS AND ABILITIES

To perform the typical task and duties of the position successfully, the knowledge, skills and/or abilities listed below are required.

Knowledge of:

• Common cleaning tools such as mops, brooms, vacuums, scouring devices, wax applicators, outdoor sweepers, power floor waxers and polishers, etc.
• Proper handling of cleaning chemicals and materials.
• Safety practices and procedures in handling cleaning chemicals and equipment.

Ability to:

• Operate large ride-on cleaning equipment, etc.
• Follow oral and written instructions.
• Perform routine repetitive tasks on a continuous basis.
• Establish and maintain effective working relationships with those contacted in the performance of duties and to work as a team.
• Work under deadlines and coordinate several concurrent assignments.