Assistant Program Director (bilingual)
$60,000 – $65,000 annually
Monday – Friday, primarily during standard business hours
Central City Access Point is one of three entryways to the San Francisco Department of Homelessness and Supportive Housing’s Homelessness Response System. The Access Point team provides families with housing problem solving support, and connection to available homelessness prevention, shelter and housing programs through San Francisco’s Coordinated Entry System.
The Assistant Program Director is responsible for assisting the Program Director with overseeing the day to day functioning of the Central City Access Point, including but not limited to, supervision of staff, administrative oversight, operations, program design and implementation, as well as providing direct support to clients. Specific duties include the following:
- Provide direct training and supervision to program staff.
- Assist the Program Director with the implementation and oversight of the Access Point contract and related services, including housing problem solving, timely assessment and data entry, and ensuring families are connected to emergency shelter and other placements through coordinated entry to the homelessness response system.
- Maintain day-to-day program schedule and logistics for Access Point team (i.e. attendance and vacation schedules of staff and provide or assign coverage during staff absences).
- Assist Program Director to oversee successful referral/placement of families into shelter and housing programs by monitoring program vacancies and making appropriate matches.
- Monitor family interactions for possible abusive interactions – report such incidents to Child Protective Services as required by law.
- Provide opportunities for supervised staff development and training.
- Co-facilitate staff meetings.
- Conduct and lead mobile outreach programming to unsheltered families in the community.
- With Program Director, interview, hire and terminate, if necessary, supervised staff and interns.
- Be available for crisis intervention, case consultation and intervention with difficult phone calls and client situations.
- Conduct performance evaluations of staff.
- Prepare statistical reports as needed.
- Represent the agency to the community, outside agencies, service provider groups, committees and funders.
- Responsible for other recurrent administrative duties, including: credit card reports and data quality reports.
- Attend individual and group clinical meetings to implement a trauma informed approach.
- Function as acting director during Program Director’s vacation and sick leave.
- Other responsibilities as requested by the Program Director.
- Bilingual in English and Spanish required
- At least 2 years of supervisory or leadership experience
- At least 2 years of experience working as case manager or counselor with families experiencing homelessness, or at risk populations
- Experience with successful program implementation and design
- Ability to assess and de-escalate potentially volatile situations
- Strong interpersonal and relationship building skills
- Deep commitment to and demonstrated success discussing, integrating, and promoting diversity, equity, inclusion and belonging throughout a complex and dynamic organization.
- Strong computer skills with proficiency in Microsoft Suite of Programs (Outlook, Word, Excel, PowerPoint, etc.)
Bilingual Office Manager / Receptionist
M-F 7:30am – 4pm
Compass Children’s Center (CCC) is a nationally accredited enriched early childhood education center with a curriculum tailored to meet the specific needs of children living in extreme poverty and homelessness. CCC serves 70 children, ages 0-5, and their families each day, and addresses the social, emotional, cognitive, and physical development of the children, as well as the functioning and well-being of the families.
The Office Manager/Receptionist is the first point of contact for families and other visitors coming to CCC. They greet families and children each morning, maintain the safety and security of our space, provide families with updates and resources, and provide administrative support to the management team.
Specific responsibilities include:
- Greet all children, families and other visitors as they enter the building.
- Remind parents of pending appointments, as well as upcoming events at CCC, Compass, and in the community.
- Maintain up to date information in our electronic sign in/out system and ensure that families are signing in and out consistently.
- Answer phone calls and triage phone messages sent to the main CCC phone line.
- Provide clerical support for CCC management team, such as sorting mail, contacting messenger services, copying, placing orders for supplies, filing, and helping with meal count reconciliation.
- Monitor entry area for potentially unsafe situations, and alert CCC managers or the authorities as needed.
- Ensure that the front lobby and stroller parking area is clean and clear.
- Update and maintain informational bulletin boards with resources and information for families.
- Spanish fluency required
- One year of receptionist or similar customer service experience
- Knowledge of Microsoft Office and professional telephone protocol
- Desire to work with families experiencing and at-risk of homelessness
- Ability to interact with families and children with patience and in a positive, friendly manner
- Demonstrated commitment to diversity, equity, inclusion and belonging work
Job Title: Program Assistant
Salary Range (DOE): $18-$20 per hour. This is a non-exempt position
Deadline to apply: Open until Filled
The Success Centers is a non-profit corporation founded in 1983 by Superior Court Judges who saw the need to improve the educational and vocational outcomes for the youth engaged with the juvenile justice system. Since then SC has grown to provide comprehensive workforce development and education services to youth and adults who face multiple barriers to career development. SC envisions a vibrant and just society that inspires individual transformation, and understands the key role that workforce development plays in creating meaningful and productive lives.
- The Program Assistant will support all services provided to our programs’ participants.
- Knowledge, Skills and Abilities
- Experience with data systems. Understanding of salesforce platform, other technology systems (Outlook, Word, Excel and PowerPoint), a plus
- Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with attention to detail
- Ability to handle confidential information with discretion, be adaptable to various competing demands
- Cultural competency: sensitivity to issues of urban youth culture, ethnicity, immigration status, homelessness, gender, gender identification and sexual orientation
- Ability to manage time, documentation and productivity in an fastpaced environment
- Ability to work with and learn from a multidisciplinary, multicultural team of colleagues
- Passion for working with youth and young adults
- Data entry and data management for the programs
- Intake, file management, documentation
- Documentation acquisition for students, outreach for potential recruiting sites
- Supports operations including assisting communications staff with common spaces and point of-first-contact data entry, completing forms for submission
- Support with front desk activities
- Other tasks as assigned
- High School/GED completed
- Bilingual English-Spanish preferred
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 25 pounds at times.
How to Apply
Please send cover letter and resume to firstname.lastname@example.org. Success Centers values inclusivity and honors differences in race/ethnicity, gender, socioeconomic level, gender identification and sexual orientation.