$62,400 – $63,861 annually
Under the direction of the Manager of Care Teams, the Care Supervisor will be responsible for the coordination of in-home supportive services (IHSS) to the elderly and people with disabilities requiring assistance to continue to live independently in the community. This position works collaboratively with IHSS, on-site property management and supportive services, hospitals, and other organizations to assist and support clients in attaining their individualized goals. The Care Supervisor will work with clients using the Motivational Care Management model, complete whole person assessments, and create person-centered care plans; while supervising a team of Home Care Professionals (HCPs) that provide domestic, personal, and paramedical care to clients. The Care Supervisor is responsible for overseeing the scheduling of all of the client’s home care services, supervising and supporting HCPs, and ensuring the client is receiving high quality, consistent care in compliance with Homebridge’s contract provisions, policies, and procedures and are within the scope of the agency’s resources and mission. The Care Supervisor plays a critical role in helping elders and people with disabilities to remain safely living at home.
This is an exempt position with a salary range of $62,400 – $63,861 annually.
Service Coordination & Scheduling
- Maintains a caseload of multiple clients and supervises Home Care Professionals (HCPs)
- Maintains positive collaborative working relationships with clients, HCPs, onsite services, roving case management teams, health care teams, and multiple City Agencies from Department of Disability and Aging Services (DAS) and Adult Protective Services (APS)
- Receives referrals from DAS for new clients and complies with DAS standards for performance
- Conducts whole person assessments in the client’s’ homes according to established timelines
- Creates individualized person-centered Care Plans for each client, including creating regular home care schedules
- Provides care management services, based on the assessments, and DAS protocols for services; at minimum conducts home visits on a quarterly basis
- Communicates all relevant client and HCP information to the Manager of Care Teams
- Completes all charting, scheduling, and forms on a weekly basis; completes all other documentation in accordance with DAS and Homebridge protocols for service
- Attends Program Department and other meetings as scheduled
- Complies with all contract requirements
- Maintains client confidentiality at all times by HIPAA standards
Supervision and Support
- Works closely with Home Care Professionals (HCPs) to best serve the client, including scheduling to ensure all client hours are being served to meet client needs
- Assesses and supports the work of HCPs while communicating performance issues/successes to the Manager of Care Teams
- Ensures that HCPs are well-trained, able to perform the duties assigned to them
- Employs the “Coach Approach” in working with HCP’s, conducts regular supervision meetings
- Participates on a team that screens, interviews and recommends HCPs for hire
- Meets with HCPs in clients’ homes to support the HCPs
- Responds to calls from HCPs regarding service delivery; makes outgoing calls to HCPs in a timely fashion
- Monitors HCP’s daily schedules, ensuring that they maximize time working with clients
- Reads, understands, and follows all policies and procedures
- Ensures that HCPs are given and have full understanding of each client’s Care Plan
- Occasionally assist clients with basic needs in HCP’s absence or when needed at home visit
- Documents all progress notes and activities in electronic client files
Knowledge, Skills, and Abilities
- Is committed to the agency’s mission to deliver high-quality services
- Proficient in Microsoft Windows, common office productivity tools including Microsoft Office 365 Suite (Outlook, Word, Excel, SharePoint, Teams) and Apple mobile devices (phones and tablets) and an aptitude to learn new systems (ADP, PowerBI, MEDsys)
- Requires initiative, the ability to think independently as well as work in a team, and excellent interpersonal skills
- Must be a self-starter, able to work under pressure, prioritize, problem-solve, and meet deadlines
- Must be creative, flexible and well organized, with good planning abilities
- Ability to read, analyze, and interpret memoranda, general business correspondence, and reports
- Ability to clearly and effectively present oral and written information and to respond to questions from a variety of individuals, including but not limited to: other department employees, managers, Home Care Professionals, clients and the general public
- Ability to perform basic calculations, including figures and amounts such as proportions and percentages
- Ability to critically analyze, address, and solve complex problems
- Ability to interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule form
- Bilingual in Spanish, Cantonese, Tagalog, or Russian may be required
Education and Experience
- College graduate with a BSW or other degree in Behavioral or Social Sciences preferred, experience working in a community social service or home health agency performing case assessments, intervention and developing care plan required or five years equivalent work experience.
- Previous experience working with and knowledge of older adult and disabled communities preferred.
This position includes frequent travel to clients’ homes, works in the office, and has remote work options. The noise level in the work environment is usually moderate. Frequent Travel: Must be able to travel on foot, via public transportation and/or approved personal vehicle to all parts of San Francisco for performance of job duties. May occasionally be exposed to outside weather conditions while traveling to clients’ homes. Some exposure to physical risk. Exposure to client apartments, rooms, homes, and other venues so that services can be provided. May include contact with clients with mental health and/or personal hygiene issues.
The physical demands described here are representative of those that must be met by employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly required to talk or hear. The employee is frequently required to sit for extended periods of time at a desk or computer workstation. The employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, or crouch. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.