Under the general supervision of the Director of Operations, the Operations Manager oversees TNDC’s shared services and manages TNDC’s centralized administrative service and support function. The Operations Manager is responsible for the day-to-day operations of TNDC’s central administrative offices and organization-wide shared services. The role focuses on the safety, well-being and effectiveness of employees, ensuring the equitable allocation of resources and enhancing the physical work environment.
- Manage TNDC’s centralized shared services, including central reception, communications management, postage and delivery, transportation, printing and reproduction, office space and office facilities management, access and security, record retention and destruction, and vendor management
- Supervise staff, including an Administrative Assistant, Administrative Specialist, Operations Analyst and Central Administrative Office Custodian
- Serve as a member of the Operations Department Leadership Team
- Participate in the departmental budgeting and reporting process, including budget monitoring and analysis
- Oversee the acquisition, storage, maintenance and distribution of centralized equipment and supplies
- Build and manage strong relationships with external vendors
- Manage the preparation, analysis, negotiation, and review of contracts related to the purchase or lease of equipment, materials and supplies
- Oversee departmental compliance with TNDC’s procurement policies and procedures, including vendor credentialing and risk transfer documentation and renewals
- Supervise the development, documentation and continual improvement of departmental processes and standard operating procedures
- Manage the Operations Support Program and lead the delivery of the Operations Department’s organization-wide internal customer service solution – ensuring timely and thorough responses to individual and departmental requests
- Oversee the administrative components of employee on/off-boarding. Work closely with HR and IT to make sure new hires have workspaces, equipment, and the building access needed to successfully perform their jobs, and that staff transitioning out of TNDC return equipment and have building access privileges revoked
- Manage central office workspaces and participate in workspace planning and the execution of office renovation/improvement projects
- Monitor and respond to central administrative office building security alarm calls (security is automatically deployed unless someone intervenes)
- Partner with the Facilities Department to manage facilities functions for the central offices
- Partner with the Facilities Department on projects designed to ensure staff needs are met and workspaces are safe, including emergency preparedness and business continuity planning
- Other duties as assigned
- Excellent leadership, interpersonal and communication skills
- Strong organization, writing and quantitative skills
- Solid analytical, project management, logistics and problem-solving skills
- Proficiency in MS Office 365 (Word, PowerPoint, Excel, Outlook and Teams)
- Able to manage multiple responsibilities in a fast-paced environment
- Aligned with TNDC values of cultural humility and racial equity
- Capable of working with staff and community members from diverse cultural backgrounds
- Able to lift up to 50 pounds
- College degree (or equivalent experience) and 5 years of operations management or related experience
- At least 3 years of supervisory experience
- Experience working in a multi-cultural environment
Assistant Program Director (bilingual)
$60,000 – $65,000 annually
Monday – Friday, primarily during standard business hours
Central City Access Point is one of three entryways to the San Francisco Department of Homelessness and Supportive Housing’s Homelessness Response System. The Access Point team provides families with housing problem solving support, and connection to available homelessness prevention, shelter and housing programs through San Francisco’s Coordinated Entry System.
The Assistant Program Director is responsible for assisting the Program Director with overseeing the day to day functioning of the Central City Access Point, including but not limited to, supervision of staff, administrative oversight, operations, program design and implementation, as well as providing direct support to clients. Specific duties include the following:
- Provide direct training and supervision to program staff.
- Assist the Program Director with the implementation and oversight of the Access Point contract and related services, including housing problem solving, timely assessment and data entry, and ensuring families are connected to emergency shelter and other placements through coordinated entry to the homelessness response system.
- Maintain day-to-day program schedule and logistics for Access Point team (i.e. attendance and vacation schedules of staff and provide or assign coverage during staff absences).
- Assist Program Director to oversee successful referral/placement of families into shelter and housing programs by monitoring program vacancies and making appropriate matches.
- Monitor family interactions for possible abusive interactions – report such incidents to Child Protective Services as required by law.
- Provide opportunities for supervised staff development and training.
- Co-facilitate staff meetings.
- Conduct and lead mobile outreach programming to unsheltered families in the community.
- With Program Director, interview, hire and terminate, if necessary, supervised staff and interns.
- Be available for crisis intervention, case consultation and intervention with difficult phone calls and client situations.
- Conduct performance evaluations of staff.
- Prepare statistical reports as needed.
- Represent the agency to the community, outside agencies, service provider groups, committees and funders.
- Responsible for other recurrent administrative duties, including: credit card reports and data quality reports.
- Attend individual and group clinical meetings to implement a trauma informed approach.
- Function as acting director during Program Director’s vacation and sick leave.
- Other responsibilities as requested by the Program Director.
- Bilingual in English and Spanish required
- At least 2 years of supervisory or leadership experience
- At least 2 years of experience working as case manager or counselor with families experiencing homelessness, or at risk populations
- Experience with successful program implementation and design
- Ability to assess and de-escalate potentially volatile situations
- Strong interpersonal and relationship building skills
- Deep commitment to and demonstrated success discussing, integrating, and promoting diversity, equity, inclusion and belonging throughout a complex and dynamic organization.
- Strong computer skills with proficiency in Microsoft Suite of Programs (Outlook, Word, Excel, PowerPoint, etc.)
Bilingual Office Manager / Receptionist
M-F 7:30am – 4pm
Compass Children’s Center (CCC) is a nationally accredited enriched early childhood education center with a curriculum tailored to meet the specific needs of children living in extreme poverty and homelessness. CCC serves 70 children, ages 0-5, and their families each day, and addresses the social, emotional, cognitive, and physical development of the children, as well as the functioning and well-being of the families.
The Office Manager/Receptionist is the first point of contact for families and other visitors coming to CCC. They greet families and children each morning, maintain the safety and security of our space, provide families with updates and resources, and provide administrative support to the management team.
Specific responsibilities include:
- Greet all children, families and other visitors as they enter the building.
- Remind parents of pending appointments, as well as upcoming events at CCC, Compass, and in the community.
- Maintain up to date information in our electronic sign in/out system and ensure that families are signing in and out consistently.
- Answer phone calls and triage phone messages sent to the main CCC phone line.
- Provide clerical support for CCC management team, such as sorting mail, contacting messenger services, copying, placing orders for supplies, filing, and helping with meal count reconciliation.
- Monitor entry area for potentially unsafe situations, and alert CCC managers or the authorities as needed.
- Ensure that the front lobby and stroller parking area is clean and clear.
- Update and maintain informational bulletin boards with resources and information for families.
- Spanish fluency required
- One year of receptionist or similar customer service experience
- Knowledge of Microsoft Office and professional telephone protocol
- Desire to work with families experiencing and at-risk of homelessness
- Ability to interact with families and children with patience and in a positive, friendly manner
- Demonstrated commitment to diversity, equity, inclusion and belonging work