Admin Assist, Administrative Assistant, Management, Office Coordinator
San Francisco - CA
Posted 1 month ago

Job Title:
Assistant Program Director (bilingual)

$60,000 – $65,000 annually 

Monday – Friday, primarily during standard business hours 


Central City Access Point is one of three entryways to the San Francisco Department of Homelessness and Supportive Housing’s Homelessness Response System. The Access Point team provides families with housing problem solving support, and connection to available homelessness prevention, shelter and housing programs through San Francisco’s Coordinated Entry System. 


The Assistant Program Director is responsible for assisting the Program Director with overseeing the day to day functioning of the Central City Access Point, including but not limited to, supervision of staff, administrative oversight, operations, program design and implementation, as well as providing direct support to clients. Specific duties include the following:

  • Provide direct training and supervision to program staff.
  • Assist the Program Director with the implementation and oversight of the Access Point contract and related services, including housing problem solving, timely assessment and data entry, and ensuring families are connected to emergency shelter and other placements through coordinated entry to the homelessness response system.
  • Maintain day-to-day program schedule and logistics for Access Point team (i.e. attendance and vacation schedules of staff and provide or assign coverage during staff absences).
  • Assist Program Director to oversee successful referral/placement of families into shelter and housing programs by monitoring program vacancies and making appropriate matches.
  • Monitor family interactions for possible abusive interactions – report such incidents to Child Protective Services as required by law.
  • Provide opportunities for supervised staff development and training.
  • Co-facilitate staff meetings.
  • Conduct and lead mobile outreach programming to unsheltered families in the community.
  • With Program Director, interview, hire and terminate, if necessary, supervised staff and interns.
  • Be available for crisis intervention, case consultation and intervention with difficult phone calls and client situations.
  • Conduct performance evaluations of staff.
  • Prepare statistical reports as needed.
  • Represent the agency to the community, outside agencies, service provider groups, committees and funders.
  • Responsible for other recurrent administrative duties, including: credit card reports and data quality reports.
  • Attend individual and group clinical meetings to implement a trauma informed approach.
  • Function as acting director during Program Director’s vacation and sick leave.
  • Other responsibilities as requested by the Program Director. 


  • Bilingual in English and Spanish required
  • At least 2 years of supervisory or leadership experience
  • At least 2 years of experience working as case manager or counselor with families experiencing homelessness, or at risk populations
  • Experience with successful program implementation and design
  • Ability to assess and de-escalate potentially volatile situations
  • Strong interpersonal and relationship building skills
  • Deep commitment to and demonstrated success discussing, integrating, and promoting diversity, equity, inclusion and belonging throughout a complex and dynamic organization.
  • Strong computer skills with proficiency in Microsoft Suite of Programs (Outlook, Word, Excel, PowerPoint, etc.) 

Job Features

Job Category

Administration, Office Work


DeLoris Vaughn (


$60,000 - $65,000/year



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