Case Management, Social Work
San Francisco - CA
Posted 1 month ago

Job Title:
Bilingual Case Manager

$25 – $27 hourly 

Monday – Friday, primarily during standard business hours


11321 Mission is a beautiful new permanent supportive housing program that will house 160 previously homeless households, including 40 families with children. The program will be getting off the ground in early April 2022, with three partner organizations – DISH (property management), Citywide (support services for single adults) and Compass Family Services (support services and children’s programming families), working in collaboration with the Department of Homelessness and Supportive Housing, to build a healthy and thriving community, with a range of support services for all of the building’s residents. 


This is a great opportunity to help launch an exciting new program. The Case Manager will provide comprehensive support to families at 1321 Mission Street.

Specific responsibilities include:

  • Carry a caseload of 25 28 resident families.
  • Welcome and orient new families to the community and perform prescribed initial outreach.
  • Develop positive relationships with families that foster connection, support, and trust.
  • Partner with families to develop short and long range stability, self sufficiency and well-being goals.
  • Provide counseling, crisis intervention, and informed and appropriate referrals to services offered both within Compass and externally.
  • Respond to concerns about resident families from Compass colleagues and partners with DISH and Citywide, including threats to tenancy.
  • Perform monthly unit inspections in partnership with property management.
  • Work proactively with families that exhibit behaviors that put them at risk for eviction.
  • Provide support and assistance to families that are relocating.
  • Participate in weekly individual supervision and team meetings.
  • Maintain accurate and up-to-date client files and promptly enter case notes, assessments and service plans in Compass’ Salesforce database.


  • Spanish fluency required
  • Relevant experience in social services setting, including counseling and crisis intervention
  • Ability to assess and de-escalate potentially volatile situations
  • Understanding of challenges facing homeless families
  • Understanding of trauma informed care
  • Knowledge of Bay Area housing and social service resources
  • Demonstrated commitment to diversity, equity, inclusion and belonging work
  • Strong computer skills with proficiency in Microsoft Office (Outlook, Word, Excel). Experience with Salesforce is a plus!
  • Demonstrated commitment to diversity, equity, inclusion and belonging work 

Job Features

Job Category

Health Services, Office Work


DeLoris Vaughn (


$25 - $27/hour



Deadline to Apply


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