• Consistently deliver the ultimate patient/customer experience in all facets from patient or customer entry to exit; ensure each customer receives full attention during their transaction
• Ensure all guests receive the Liberty Experience WHOLE service standards
• Responsible for educating customers about a variety of cannabis products, new products and strains,
• changes in regulations, safety measures when consuming cannabis and industry trends
• Responsible for building sales and meeting KPIs for successful company performance
• Make recommendations on cannabis products based on the customers’ needs and requests.
• Maintain proper cash handling procedures and ensure transaction accuracy at all times
• Verify proper identification and paperwork for customers
• Assist with running side work, stocking and cleaning during all downtime
• Pre-pack product for sale when applicable
• Maintain fully stocked and clean POS counters at all times
• Ensure opening and closing cleaning and organization is completed
• Adhere to company SOPs
• Inform management if any product inventory is running low
• Be on time and ready to work for each shift
• Be passionate and knowledgeable about cannabis products and accessories
• Be knowledgeable of all specials, discounts, and promotions
• Ensure self and uniform/clothing are clean and professional, and all tools are at workstation prepared for shift
• Foster a workplace that upholds Holistic Industries’ Values and Core Principles
• Responsible for meeting sales goals, recommending Holistic products and educating customers
• Participate in shift stand ups, ongoing training, education, and professional development
• Maintain a positive attitude that promotes motivation and teamwork
• Responsible for the adoption and education of Liberty Wallet & Rewards
• Other duties as assigned, or any reasonable request from any member of management

• Physical Requirements of the Job: While performing the duties of this job, the employee is regularly required to perform grasping, walking, standing, talking, hearing, seeing, and repetitive motions, lifting up to 25 pounds without assistance, and lifting up to 75 pounds with assistance. May include walking or standing for extended periods of time, as well as climbing stairs, stooping, bending over, and/or crouching. Ability to tolerate moderate to loud exposure to noise level. Exposure to artificial lights. Long periods of prolonged use of office equipment including computers and phones.
• Regulations require that incumbent be at least 21 years of age and able to obtain and maintain state marijuana work credentials.

Education/Experience

• High school diploma or equivalent is required
• Dispensary sales experience preferred
• Customer Service: 2 years
• Retail Sales: 1 year
• Required Knowledge and Skills
• Ability to correctly use POS
• Excellent Customer Service Skills
• Excellent Communication
• Attention to Detail
• Precise Math Skills
• Organizational Skills
• Multi-task Oriented
• Stress Management/Composure