Customer Service
San Francisco - CA
Posted 1 month ago

Job Title:
Customer Assistance Representative Sr


Monday, Tuesday, Friday from 8am to 5pm


We offer: 

  • Paid time off 
  • Employee discount 
  • Retirement savings plan including 401k with matching profit sharing 
  • Health Insurance 
  • Life Insurance 
  • Dental Insurance 
  • Vision Insurance 
  • Training and development 


The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is available as regular full time and starts at $19.00 / hour . The location is 687 Folsom Street San Francisco, CA 94107.

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here. 


  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors 
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned 
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone 
  • Meet and greet customers in a friendly and timely manner 
  • Provide directions and general assistance 
  • Assist to assess condition of rental upon return 
  • Process returns, check-ins and exit kiosk transactions 
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed 
  • Understand and communicate rental terms and conditions, vehicle features and other services  
  • May sell optional protection products, upgrades, fuel options and other additional equipment 
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance  
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed 
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing 
  • Perform miscellaneous and backup duties job-related duties as assigned 

Equal Opportunity Employer/Disability/Veterans 



  • Must be at least 18 years old 
  • High school diploma or GED equivalent required 
  • Some college preferred 
  • Must have at least 6 months prior customer service retail or administrative support experience 
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. 
  • Apart from religious observation, must be able to work Monday, Tuesday and Friday 8am to 5pm . 


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DeLoris Vaughn (





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