COMPENSATION: $24.50/hour + $1.50/hour bilingual premium + Full Benefits
PROGRAM: Housing Services | San Francisco
REPORTS TO: Housing Stability Coordinator
WORK SCHEDULE: Monday -Friday, 9:00am – 5:30pm
UNION REPRESENTATION: YES – OPEIU, Local 29; initial fee + monthly dues
DRIVING REQUIRED: Yes – Valid CADL and satisfactory driving record required
Our mission is to end family homelessness in the San Francisco Bay Area. Established in 1985, Hamilton Families is San Francisco’s leading service provider to families experiencing homelessness, with carefully designed programs to prevent homelessness, provide shelter and stability, return families to permanent housing and support the well-being of children experiencing homelessness. We currently operate these programs across six sites in San Francisco and Oakland. For more information, visit www.hamiltonfamilies.org.
Program and Position Overview
The Housing Services program assists families to secure permanent housing through housing search assistance, move-in financial assistance, eviction prevention, rental subsidies, and home-based case management.
The Housing Stability Specialist is responsible for providing case management to families during their participation in the rental subsidy program that pulls from service models including Trauma Informed Care, Harm Reduction, Critical Time Intervention and Strength Based Case Management. The Housing Stability Specialist meets at least monthly with each family on their caseload and conducts regular home visits, to support the family to remain stably housed, achieve their income-related goals and connect to resources within the community. The specialist works together with the family to establish short and long term goals related to housing stability, makes referrals to appropriate resources and assists families to apply for affordable housing opportunities. The specialist is responsible for documenting all services provided, ensuring case notes are entered into the participant’s electronic record in real-time and collecting monthly program compliance documentation from each family. This position requires a California Driver License and clean driving record.
Primary Duties and Responsibilities
- Provide case management, including home-based case management, to a caseload of 16-20 families. This may include community-based referrals, housing and employment advocacy, implementation of service plans, educating participants about budgeting and financial management, domestic violence, mental health, and substance abuse support.
- Assess participants for strengths and barriers, including employment, behavioral health, criminal history, and substance use, and refer participants to appropriate resources.
- Assist families and individuals to establish and meet housing goals and identify appropriate steps towards achieving goals, including modifying goals as needed, and evaluation of progress. Coordinate and collaborate effectively with other service providers as needed to assist participants to reach their goals.
- Maintain precise and accurate documentation of case management services, including participant files and entries into participant databases.
- Coordinate with the Real Estate Department to maintain positive relationships with landlords and property management companies serving low income families. Represent and promote Hamilton Families network of housing, rental assistance, and eviction prevention services throughout the community. Represent Hamilton Families in community and collaborative meetings as needed.
- Promote values of self-sufficiency and empowerment throughout work with participants. Aid in the development of resource materials specific to neighborhoods/cities/counties where the families reside.
- Participate in planning and coordination of fun yearly events for families, including a Holiday Party and Back to School Picnic.
- Participate in various program meetings including case conference meetings and housing plan meetings in collaboration with other service providers.
- Maintain participant confidentiality and HIPAA requirements; maintain program standard of documentation of case management services; keep accurate records, files, correspondence, and statistics. Prepare reports and presentations as required. Reinforce and follow appropriate boundaries with participants.
- Work occasional evenings and weekends as needed for Hamilton Families programmatic activities.
- Bilingual case management positions require providing all services described above to a caseload of participants who are predominantly monolingual in the language for which the bilingual premium applies; sharing verbal and written program and other information as needed; translating verbal and written materials, community meetings, workshops, events, and other information verbally and/or in writing as needed.
- Other duties as assigned.
Qualifications, Skills and Abilities
- A minimum of 3 years of relevant professional experience OR a bachelor’s degree in social work, psychology, or a related field from an accredited college or university and a minimum of one year of experience providing support services to families and/or individuals in a human services setting, including one-year experience providing case management. Able and willing to work with diverse staff and participants.
- Familiarity with, or ability to quickly learn, technology platforms such as case management databases, Outlook suite, customer service platforms (eg OneDegree, Zendesk).
- Experience working with extremely low-income families, youth, survivors of domestic violence, populations impacted by substance abuse, mental illness, and HIV/AIDS and other diverse communities; documenting participant services in paper files and online databases; and conducting outreach and presentations.
- Familiarity with and commitment to principles and practices of housing first, participant-centered care, harm reduction, and safeguarding participant confidentiality.
- Knowledge of community resources for families with very low incomes in the Bay Area, and knowledge and experience with housing laws is desirable.
- Excellent organizational skills and able to self-motivate; able to work under pressure, address multiple priorities and meet deadlines with a positive attitude and problem-solving approach.
- Excellent written and verbal communication skills; proficient in Microsoft Office (Word, PowerPoint, Outlook, Excel, etc.). Experience using Salesforce.com databases is desirable.
- Bilingual positions require verbal and written proficiency in English as well as the second language for which the bilingual premium applies, as demonstrated through agency-administered proficiency testing.
- Essential functions of the position may require use of a telephone, working at a standard computer terminal, and the ability to follow reasonable ergonomic recommendations, sit for long periods, stand, reach, bend, lift, and carry up to 40 pounds, and driving.
- Criminal background check, fingerprint imaging, and tuberculosis (TB) clearance required post-offer.
- Valid CADL and DMV report; able and willing to travel up to 50% of the time as required – personal form of transportation is not required.
Compensation and Benefits
Great benefits: Hamilton Families offers excellent medical, dental, and vision coverage, plus tax-advantaged Flexible Spending Arrangements for Health Care and Dependent Care. Employees also have the chance to earn up to $180 per calendar year for participating in various wellness activities and can participate in partnership discounts with various YMCA and 24 Hour Fitness locations. Additionally, HF offers tax deductible commuter benefits that can be applied to public transit, parking, bicycle maintenance, and ride sharing services like Lyft line and Uber pool.
Growth and leadership opportunities: The work at HF is designed for individuals to follow their passions and commitment to community. HF takes professional development seriously and offers coaching and training opportunities at every level. We also offer a $1,000 tuition reimbursement to employees each year (after 12 months of employment) and offer dozens of internal and external trainings for staff at every level annually.
Time off: HF employees take advantage of generous sick and vacation benefits including 11 paid holidays, 3 weeks of vacation and 2 weeks of sick time per year.
Long term benefits: HF offers an employer-matched 403(b) retirement plan, education reimbursement, and other great long-term benefits!
Hamilton Families is an Equal Opportunity Employer. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.