Food Service, Retail Worker
Oakland - CA
Posted 1 month ago

 
The Key Carrier directs the front-end staff and operation in the absence of the Assistant Center Store Manager.  This position ensures optimal front-end customer service, performance, productivity, and compliance and is responsible for front-end and parking lot conditions. This position ensures all Front-end and department standards are met during assigned shift.  The Key Carrier performs store balancing function.

Key Responsibilities and Accountabilities: 

  • Provide customers with a remarkable shopping experience by demonstrating, training, and holding store associates accountable for excellent customer service
  • Manage front-end performance and productivity (over/short tills, check collection, cash over/short, WIC compliance, EBT compliance, bottom of basket check, circle savings on receipt, items checked per minute, front-end efficiency, Three’s A Crowd, etc.)
  • Directly lead Clerks and Clerk Helpers with focus on accountability and achieving high level of business performance assigned area
  • Ensure that front-end and parking lot conditions are met (check stand merchandising, floors, cleanliness, shopping carts, bags, etc.)
  • Perform store balancing (bookkeeping) function to enhance a remarkable shopping experience in the store
  • Perform front-end management functions (to include refunds/returns, loans/pick-ups, check authorization, etc.)
  • Monitor customer experience on front-end
  • Occasionally maintain total store operations in absence of store management
  • Perform other duties as assigned

Requirements (Knowledge, Skills and Abilities):

  • Minimum age requirement: 18 years
  • Good communication and interpersonal abilities
  • Good training skills
  • Strong skills in supervision and coordination
  • Good counting and math skills
  • Ability to read and write to accurately complete all documentation
  • Knowledge of Front-end operations and check stand procedures
  • Knowledge of compliance and basic applicable contract/work rules

Education: One year of college or vocational school (or equivalent knowledge gained through formal education, specialized training, or additional job experience)

Experience: One year of prior work experience that includes a minimum of 6 months Grocery/Retail experience

Other: Available to work a variety of required retail hours

Physical: Store environment: ability to sit, stand, walk, kneel, stoop, use stairs, reach, pull and lift objects; requires lifting up to 40 lbs.

Competencies:

  • Customer Focus
  • Leading People
  • Personal/Interpersonal Skills

Job Features

Job Category

Food, Retail

Contact

Dominique Stean (dstean@successcenters.org)

Hours

Full-Time

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