Administrative & HR, Management, Office Coordinator
San Francisco - CA
Posted 1 month ago

Job Title:
Operations Manager

Under the general supervision of the Director of Operations, the Operations Manager oversees TNDC’s shared services and manages TNDC’s centralized administrative service and support function. The Operations Manager is responsible for the day-to-day operations of TNDC’s central administrative offices and organization-wide shared services. The role focuses on the safety, well-being and effectiveness of employees, ensuring the equitable allocation of resources and enhancing the physical work environment. 


  • Manage TNDC’s centralized shared services, including central reception, communications management, postage and delivery, transportation, printing and reproduction, office space and office facilities management, access and security, record retention and destruction, and vendor management 
  • Supervise staff, including an Administrative Assistant, Administrative Specialist, Operations Analyst and Central Administrative Office Custodian 
  • Serve as a member of the Operations Department Leadership Team 
  • Participate in the departmental budgeting and reporting process, including budget monitoring and analysis 
  • Oversee the acquisition, storage, maintenance and distribution of centralized equipment and supplies 
  • Build and manage strong relationships with external vendors 
  • Manage the preparation, analysis, negotiation, and review of contracts related to the purchase or lease of equipment, materials and supplies 
  • Oversee departmental compliance with TNDC’s procurement policies and procedures, including vendor credentialing and risk transfer documentation and renewals 
  • Supervise the development, documentation and continual improvement of departmental processes and standard operating procedures 
  • Manage the Operations Support Program and lead the delivery of the Operations Department’s organization-wide internal customer service solution – ensuring timely and thorough responses to individual and departmental requests 
  • Oversee the administrative components of employee on/off-boarding. Work closely with HR and IT to make sure new hires have workspaces, equipment, and the building access needed to successfully perform their jobs, and that staff transitioning out of TNDC return equipment and have building access privileges revoked 
  • Manage central office workspaces and participate in workspace planning and the execution of office renovation/improvement projects 
  • Monitor and respond to central administrative office building security alarm calls (security is automatically deployed unless someone intervenes) 
  • Partner with the Facilities Department to manage facilities functions for the central offices 
  • Partner with the Facilities Department on projects designed to ensure staff needs are met and workspaces are safe, including emergency preparedness and business continuity planning 
  • Other duties as assigned 


  • Excellent leadership, interpersonal and communication skills 
  • Strong organization, writing and quantitative skills 
  • Solid analytical, project management, logistics and problem-solving skills 
  • Proficiency in MS Office 365 (Word, PowerPoint, Excel, Outlook and Teams) 
  • Able to manage multiple responsibilities in a fast-paced environment 
  • Aligned with TNDC values of cultural humility and racial equity 
  • Capable of working with staff and community members from diverse cultural backgrounds 
  • Able to lift up to 50 pounds 


  • College degree (or equivalent experience) and 5 years of operations management or related experience 
  • At least 3 years of supervisory experience 
  • Experience working in a multi-cultural environment 

Job Features

Job Category

Administration, Office Work


DeLoris Vaughn (



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