Senior General Manager
Under the direction of the Property Supervisor, the General Manager II is responsible for the overall operation of a multi-family property with 98 units of housing for extremely and very low-income tenants, including formerly homeless families and disabled adults. The General Manager will oversee the day-to-day operations of the property. This includes maintaining a supportive environment for all residents, assuring the property’s sound fiscal management, up keeping a well-maintained building and grounds, managing the onsite staff and their duties, and interacting with and supervising vendors.
Building Operations and Supervision
- Manage the operations of the building which includes but is not limited to supervising and managing the Assistant Manager, Maintenance III, and vendor or temporary personnel by ensuring completion and quality of product provided.
- Ensure all property staff at site adheres to the TNDC policies and procedures and respond to all resident requests or complaints in a timely, efficient and courteous manner.
- Supervise and schedule routine and preventive maintenance and custodial work; complete regular follow up inspections on maintenance and custodial work.
- Develop and maintain an emergency plan to respond promptly to site emergencies and complete an incident report and forward to Property Supervisor within 24 hours of emergency.
- Attend and participate in professional activities, monthly community meetings, departmental meetings, organizations, regulatory agency meetings or inspections, as needed or requested.
- Perform other activities or tasks not outlined above as assigned by Property Supervisor to ensure the viable operation of the property.
- Maintain high level of occupancy for the program and project and ensure that all units are leased according to TNDC standards.
- Actively market units in accordance with an approved marketing plan which considers all federal, state, local and regulatory requirements.
- Maintain and adhere to Waiting List protocol in accordance to TNDC policy and procedures and applicable federal, state, local, and regulatory agencies.
- Review all completed rental applications and leases for accuracy and completeness, and for conformance to TNDC’s Resident Selection Policy.
- Conduct unit tours and applicant interviews which include income verification in accordance with TNDC’s Resident Selection Policy and program requirements.
- Walk vacant units regularly when completed by maintenance personnel or vendors to ensure the units are ready; conduct property inspections daily to ensure the common areas, landscaping, laundry, etc. are in good condition.
- Ensure timely completion of work orders and turnover of vacant units.
- Adhere to all accounting and reporting procedures required by TNDC.
- Monitor financial condition of building, including expenditures and participates in planning the building budget.
- Review all delinquent accounts and resident receivables and determine necessary course of action to collect outstanding balances in consultation with the Property Supervisor.
- Collect rents and other monies; ensure that all transactions are processed and inputted accurately and completely in OneSite; complete daily deposits of all monies collected.
- Exercise common sense, good judgment, consistency and self-control in day-to-day contact with residents and prospective applicants and in other business-related matters.
- Perform annual or more frequent inspections of units and follow up with housekeeping letters, preparation of work orders and maintenance charge-backs to residents.
- Maintain amiable relationships with all residents, and adheres to Fair Housing, Equal Employment and Equal Housing Opportunity requirements.
- Process, complete and maintain accurate resident files at move-in and at each recertification within established regulatory guidelines.
- Ensure compliance with regulatory requirements, which includes posting all licenses, permits, notices and occupancy permits required by federal, state and local jurisdictions; and preparation and submittal of reports in an accurate and timely manner.
- Responsible for HUD, Tax Credit and MOH program compliance.
- Ensure consistent application of property rules and regulations, lease and lease addenda and documents and reports all violations.
- Manage resident evictions in compliance with court order and directions from TNDC’s legal counsel and approved by the Property Supervisor.
- Ability, sensitivity and willingness to work with a diverse, low-income, multi-ethnic population.
- Sound judgment, excellent assessment, problem-solving and supervision skills.
- Dependability, initiative and follow-through.
- Effective writing, communication and organizational skills.
- Ability to respond appropriately in pressure situations; possess an even temperament and strong “people” skills with a commitment to customer service.
- Ability to interact effectively with property management and other staff; effectively work in teams
- Associate degree, certificate of completion from a trade school and/or three or more years of related experience and/or training or equivalent combination of education and experience
- Demonstrated knowledge of Microsoft Office programs such as Word, Excel and Outlook are essential.
- Minimum of 1 year of progressive operations and management experience
- Minimum of 1 year of supervisory experience; 2+ years of supervisory experience preferred
- Prior experience working in affordable housing, nonprofit residential property management.
- Training and experience in multiple regulatory programs: HUD and Tax Credit programs. TCAC experience required.
- Knowledge of residential property management, building systems and housing quality standards.
- Demonstrated knowledge and understanding of budget management and facilities issues.
- Experience in conflict resolution, crisis intervention, resident relations.
- Strong organizational skills.
- Certified HUD or Tax Credit Specialist, Low Income Tax Income (LIHTIC) designations and/or equivalents is a plus.
- Experience with Section 8 Housing Assistance Program practices and principles (if applying to a HUD building).
- Experience with use of Yardi, Boston Post, OneSite property management software or comparable property management software.
- Knowledge and experience with TRACS software (if applying to a HUD building).
- Certification or knowledge of high-rise fire safety guidelines.
- Familiarity/Experience in the Tenderloin Neighborhood.
- Knowledge of homelessness and substance abuse issues.
- Proficiency in a language other than English (ex. Spanish, Chinese, Tagalog, etc.).