Job Title:
Store Lead

Compensation:
$19/hour

Shift/Workday:
Full-Time, flexible hours

Description:
This position requires a positive, can-do, “team like” attitude. Assist General Manager and Assistant Manager with daily operations, re-stocking products, participating in weekly audit, responsible for giving/receiving change, assisting customers, cannabis compliance, customer/sales associate education. The right candidate will bring confidant energy, thorough perspective and must have attention to detail. This is a fast-paced position that requires the ability to multi-task and perform well under pressure. 

Responsibilities:

• Acting as the face of the dispensary, warmly greet every customer entering the show room 
• Actively engage customers in a warm and welcoming manner, offer personalized recommendations and solutions, and drive product sales 

• Handle customer issues and complaints in a proactive and professional manner with customer retention always in mind, escalating to the appropriate parties when necessary 
• Promote current sales promotions, marketing initiatives and new product launches to customers 
• Complete sales transactions courteously and maintain proper accountability at registers 
• Maintain store selling floor cleanliness, back-room organization, visual presentation and safety standards at all times 
• Uphold inventory control to minimize loss by complying with all BCC and company inventory control procedures, product waste procedures and vendor delivery procedures. 

• Through the point-of-sale system ensure each customer has a complete profile inclusive of email address, phone number, and how they heard of us 
• Execute or assist with dispensary operations and opening and closing procedures during hours of operation 
• Adhere to all company-wide policies, process, procedures, and requirements 
• Maintain a culture of high-quality customer service and communication 
• Daily compliance with dispensary policies, including but not limited to the following: state/local regulation compliance, security protocols, access protocols, inventory tracking, dress code, and work schedules 

• Comply with all HR policies, including code of conduct, confidentiality and non-disclosure 
• Contribute to team environment and company advancement in alignment with the strategic direction set by management 
• Work with management team to increase sales and foot traffic 
• Support in the management of dispensary sales and database, including weekly summaries of metrics 
• Make change from change box for sales associates as needed 

• Verify the receipt of dispensary supplies, equipment, and other resources 
• Execute customer service and quality surveys as assigned by management 
• Assist with facility maintenance and troubleshooting as necessary including phone, utilities, technology, maintenance, repairs, stock and supplies. 
• Notify Retail Manager about any customer or product concerns/complaints 
• Notify Retail Manager about any operational (security, plumbing, HVAC, computers, etc.) issues 

• Other duties assigned 

Qualifications:

• Knowledge of local and state laws and regulations pertaining to medical and/or retail marijuana is a plus. 
• Must already possess or be able to qualify as a State approved cannabis employee. 
• Must successfully pass an extensive background check. 

• Must have reliable transportation. 
• Working knowledge of medical and/or retail cannabis industry. 
• Working knowledge cannabis point of sale system is a plus. 
• Excellent computer and data analytical skills 
• Reporting and Information Management: must have proficiency in Microsoft Office and experience with process management, team problem solving, and inventory control. 

• Bachelor’s Degree preferred. 
• Minimum 1 year of Dispensary experience preferred. 
• Ability to work nights, holidays and weekends. 
• Must be 21 years or older. Working knowledge of Medical and/or Retail Cannabis 
• Knowledge of Local, State, and Federal Laws and Regulations pertaining to Medical and/or Retail Cannabis 

• Reporting and information management, process management, team problem solving, and inventory control skills, knowledge of medical and/or retail marijuana policy and law, and experience with Microsoft Office. 
• Excellent problem solving, communication, and organizational skills; anticipatory thinking and ability to forecast; calculating, multitasking, attention to details, conflict resolution, teamwork, and professionalism, accountability, and proactive active behavior. 
• Other duties as assigned 

Physical Requirements 

• Physical aptitude and health necessary to perform manual labor tasks required for the proper management of center. 
• Ability to perform the following physical tasks: sitting, standing, stooping, stretching, walking, bending, twisting, reaching, performing repetitive motions, and carrying boxes. 

Pursuant to San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction record