Job Title:
Youth Program Director

Compensation:
$63,000-$72,000/year

Description:

Careers with a Cause 

Imagine going to work knowing that what you do each day positively influences the lives of people and communities. As the nation’s leading nonprofit organization committed to strengthening communities through youth development, healthy living and social responsibility, the YMCA of San Francisco offers more than just a job–we offer you a career with a future and the chance to make a lasting difference in your community. At the Y, you can discover your passion and a lifelong career helping to solve some of the nation’s most pressing social issues.
The Y’s cause is to strengthen community. Every day, we work side by side with our neighbors to make sure everyone, regardless of age, income, or background, has the opportunity to learn, grow, and thrive. To fulfill this promise, the Y requires strong cause-driven leadership to effect lasting personal and social change in our organization’s three areas of focus: youth development, healthy living, and social responsibility. This means our leaders are committed to nurturing the unique potential of each child, promoting holistic healthy living for all ages, and fostering a sense of social responsibility and connectedness.

In order to keep staff and participants as safe and healthy as possible, all staff working on-site will be required to be vaccinated (COVID-19) prior to beginning work. 

Responsibilities:

Under the direction of the Senior Director of Youth Development the Youth Program Director is responsible for the supervision, operation, development, and implementation of Peninsula YMCA youth programs in the Daly City and San Bruno school district(s). These programs include out-of-school time day camp, summer day camp, afterschool programs, and Power Scholar Academy. This role directly supervises various levels of staff in the youth programs, including Site Coordinators and Program Leaders. As a member of the management team, the Youth Program Director will also engage actively in our Annual Giving Campaign by recruiting and supporting volunteers and being accountable to a department campaign goal. The Youth Program Director will represent the Peninsula Y in the community, acting as liaison to several entities, both public and private to support the overall mission of the Peninsula Y. 

Minimum Qualifications 

• Proof of COVID Vaccination is required 
• 21 years or older 
• High School Diploma or equivalent 
• Available Monday-Friday, some weekends 
• 3+ years of elementary school program experience including supervisory responsibilities 

• Strong interpersonal, leadership and verbal/written communication skills 
• Good working knowledge of MS Office Suite 
• Must be available Monday through Friday and be willing to work evenings and weekends as needed. 
• Fingerprint background check clearance 
• TB test clearance 

• First Aid, CPR and AED certified (may complete upon hire) 

Preferred Qualifications 

• Bachelor’s degree in related field 
• YMCA youth development experience 
• Budget management experience 

• Bilingual in Spanish, Cantonese, or Mandarin 

Job Title:
Peninsula YMCA – Aquatics Director

Compensation:
$65,000 – $75,000 per year 

Description:

Careers with a Cause

The Y’s cause is to strengthen community. Every day, we work side by side with our neighbors to make sure everyone, regardless of age, income, or background, has the opportunity to learn, grow, and thrive. To fulfill this promise, the Y requires strong cause-driven leadership to effect lasting personal and social change in our organization’s three areas of focus: youth development, healthy living, and social responsibility. This means our leaders are committed to nurturing the potential of children, promoting healthy living, and fostering a sense of social responsibility. 

Responsibilities:

About the Job 

Under the supervision of the Associate Executive Director, the Aquatics Director is responsible for program development, including program expansion and supporting ongoing programs to maximize the pool usage. This position will lead and develop the Peninsula Family YMCA aquatics department and the staff affiliated with these programs. This includes recruiting, hiring, training/certification, supervision, and scheduling. They will uphold the safety of the aquatic environment in general by supervising the aquatics coordinator, swim lesson instructors, lifeguards and swim coaches. Through strong communication and outreach skills, this position will build relationships with local schools and community organizations to effectively recruit aquatics candidates and grow aquatics programming. They will assist the aquatics coordinator in managing the group lessons, private lessons, and swim team programs. They will lead regular staff trainings and will conduct in-services and trainings for the branch staff. This position will work towards completing the Team Leader level of leadership competency. This is an exempt position. 

In order to keep staff and participants as safe and healthy as possible, all staff will be required to be vaccinated (COVID-19) prior to beginning work. 

Minimum Qualifications:

• Minimum 21 years old 

• College degree 
• Availability includes afternoon, evenings and weekends 
• 2+ years previous experience including supervisory and budget experience 
• Microsoft Outlook, Word, and Excel 
• Current YMCA approved Lifeguard, BLS, First Aid, Emergency Oxygen 

Preferred Qualifications 

• Bilingual in Spanish, Cantonese, Mandarin 
• YUSA Lifeguard Instructor Certified, Y Swim Lesson Instructor (or equivalent)

Job Title:
Operations Manager

Description:
Under the general supervision of the Director of Operations, the Operations Manager oversees TNDC’s shared services and manages TNDC’s centralized administrative service and support function. The Operations Manager is responsible for the day-to-day operations of TNDC’s central administrative offices and organization-wide shared services. The role focuses on the safety, well-being and effectiveness of employees, ensuring the equitable allocation of resources and enhancing the physical work environment. 

Responsibilities:

• Manage TNDC’s centralized shared services, including central reception, communications management, postage and delivery, transportation, printing and reproduction, office space and office facilities management, access and security, record retention and destruction, and vendor management 
• Supervise staff, including an Administrative Assistant, Administrative Specialist, Operations Analyst and Central Administrative Office Custodian 
• Serve as a member of the Operations Department Leadership Team 
• Participate in the departmental budgeting and reporting process, including budget monitoring and analysis 

• Oversee the acquisition, storage, maintenance and distribution of centralized equipment and supplies 
• Build and manage strong relationships with external vendors 
• Manage the preparation, analysis, negotiation, and review of contracts related to the purchase or lease of equipment, materials and supplies 
• Oversee departmental compliance with TNDC’s procurement policies and procedures, including vendor credentialing and risk transfer documentation and renewals 
• Supervise the development, documentation and continual improvement of departmental processes and standard operating procedures 

• Manage the Operations Support Program and lead the delivery of the Operations Department’s organization-wide internal customer service solution – ensuring timely and thorough responses to individual and departmental requests 
• Oversee the administrative components of employee on/off-boarding. Work closely with HR and IT to make sure new hires have workspaces, equipment, and the building access needed to successfully perform their jobs, and that staff transitioning out of TNDC return equipment and have building access privileges revoked 
• Manage central office workspaces and participate in workspace planning and the execution of office renovation/improvement projects 
• Monitor and respond to central administrative office building security alarm calls (security is automatically deployed unless someone intervenes) 
• Partner with the Facilities Department to manage facilities functions for the central offices 

• Partner with the Facilities Department on projects designed to ensure staff needs are met and workspaces are safe, including emergency preparedness and business continuity planning 
• Other duties as assigned 

Qualifications:

• Excellent leadership, interpersonal and communication skills 
• Strong organization, writing and quantitative skills 

• Solid analytical, project management, logistics and problem-solving skills 
• Proficiency in MS Office 365 (Word, PowerPoint, Excel, Outlook and Teams) 
• Able to manage multiple responsibilities in a fast-paced environment 
• Aligned with TNDC values of cultural humility and racial equity 
• Capable of working with staff and community members from diverse cultural backgrounds 

• Able to lift up to 50 pounds 

MINIMUM QUALIFICATIONS 

• College degree (or equivalent experience) and 5 years of operations management or related experience 
• At least 3 years of supervisory experience 
• Experience working in a multi-cultural environment 

Job Title:
Senior General Manager

Description:
Under the direction of the Property Supervisor, the General Manager II is responsible for the overall operation of a multi-family property with 98 units of housing for extremely and very low-income tenants, including formerly homeless families and disabled adults.  The General Manager will oversee the day-to-day operations of the property.  This includes maintaining a supportive environment for all residents, assuring the property’s sound fiscal management, up keeping a well-maintained building and grounds, managing the onsite staff and their duties, and interacting with and supervising vendors.

Responsibilities:

Building Operations and Supervision

• Manage the operations of the building which includes but is not limited to supervising and managing the Assistant Manager, Maintenance III, and vendor or temporary personnel by ensuring completion and quality of product provided. 
• Ensure all property staff at site adheres to the TNDC policies and procedures and respond to all resident requests or complaints in a timely, efficient and courteous manner. 

• Supervise and schedule routine and preventive maintenance and custodial work; complete regular follow up inspections on maintenance and custodial work. 
• Develop and maintain an emergency plan to respond promptly to site emergencies and complete an incident report and forward to Property Supervisor within 24 hours of emergency. 
• Attend and participate in professional activities, monthly community meetings, departmental meetings, organizations, regulatory agency meetings or inspections, as needed or requested. 
• Perform other activities or tasks not outlined above as assigned by Property Supervisor to ensure the viable operation of the property. 
• Maintain high level of occupancy for the program and project and ensure that all units are leased according to TNDC standards. 

• Actively market units in accordance with an approved marketing plan which considers all federal, state, local and regulatory requirements. 
• Maintain and adhere to Waiting List protocol in accordance to TNDC policy and procedures and applicable federal, state, local, and regulatory agencies. 
• Review all completed rental applications and leases for accuracy and completeness, and for conformance to TNDC’s Resident Selection Policy. 
• Conduct unit tours and applicant interviews which include income verification in accordance with TNDC’s Resident Selection Policy and program requirements. 
• Walk vacant units regularly when completed by maintenance personnel or vendors to ensure the units are ready; conduct property inspections daily to ensure the common areas, landscaping, laundry, etc. are in good condition. 

• Ensure timely completion of work orders and turnover of vacant units. 

Finance

• Adhere to all accounting and reporting procedures required by TNDC. 
• Monitor financial condition of building, including expenditures and participates in planning the building budget. 
• Review all delinquent accounts and resident receivables and determine necessary course of action to collect outstanding balances in consultation with the Property Supervisor. 

• Collect rents and other monies; ensure that all transactions are processed and inputted accurately and completely in OneSite; complete daily deposits of all monies collected. 

Tenant Relations

• Exercise common sense, good judgment, consistency and self-control in day-to-day contact with residents and prospective applicants and in other business-related matters. 
• Perform annual or more frequent inspections of units and follow up with housekeeping letters, preparation of work orders and maintenance charge-backs to residents. 
• Maintain amiable relationships with all residents, and adheres to Fair Housing, Equal Employment and Equal Housing Opportunity requirements. 

Compliance

• Process, complete and maintain accurate resident files at move-in and at each recertification within established regulatory guidelines. 
• Ensure compliance with regulatory requirements, which includes posting all licenses, permits, notices and occupancy permits required by federal, state and local jurisdictions; and preparation and submittal of reports in an accurate and timely manner. 
• Responsible for HUD, Tax Credit and MOH program compliance. 
• Ensure consistent application of property rules and regulations, lease and lease addenda and documents and reports all violations. 
• Manage resident evictions in compliance with court order and directions from TNDC’s legal counsel and approved by the Property Supervisor. 

Qualifications:

• Ability, sensitivity and willingness to work with a diverse, low-income, multi-ethnic population. 
• Sound judgment, excellent assessment, problem-solving and supervision skills. 
• Dependability, initiative and follow-through. 

• Effective writing, communication and organizational skills. 
• Ability to respond appropriately in pressure situations; possess an even temperament and strong “people” skills with a commitment to customer service. 
• Ability to interact effectively with property management and other staff; effectively work in teams  

MINIMUM QUALIFICATIONS 

• Associate degree, certificate of completion from a trade school and/or three or more years of related experience and/or training or equivalent combination of education and experience 

• Demonstrated knowledge of Microsoft Office programs such as Word, Excel and Outlook are essential. 
• Minimum of 1 year of progressive operations and management experience 
• Minimum of 1 year of supervisory experience; 2+ years of supervisory experience preferred 
• Prior experience working in affordable housing, nonprofit residential property management. 
• Training and experience in multiple regulatory programs: HUD and Tax Credit programs. TCAC experience required. 

• Knowledge of residential property management, building systems and housing quality standards. 
• Demonstrated knowledge and understanding of budget management and facilities issues. 
• Experience in conflict resolution, crisis intervention, resident relations. 
• Strong organizational skills. 

PREFERRED QUALIFICATIONS 

• Certified HUD or Tax Credit Specialist, Low Income Tax Income (LIHTIC) designations and/or equivalents is a plus. 
• Experience with Section 8 Housing Assistance Program practices and principles (if applying to a HUD building). 
• Experience with use of Yardi, Boston Post, OneSite property management software or comparable property management software. 
• Knowledge and experience with TRACS software (if applying to a HUD building). 
• Certification or knowledge of high-rise fire safety guidelines. 

• Familiarity/Experience in the Tenderloin Neighborhood. 
• Knowledge of homelessness and substance abuse issues. 
• Proficiency in a language other than English (ex. Spanish, Chinese, Tagalog, etc.). 

Job Title:
Program Director

Compensation:
$75,000 – $82,000/year

Shift/Workday:
M-F, primarily during standard business hours

Description:

Compass’ Rapid Rehousing programs (collectively called SF HOME) help homeless and at-risk families find, stabilize, and maintain their housing. Families in the program receive intensive housing search support, financial assistance with move-in costs and rent, and long-term case management to support them to stabilize their housing and achieve economic self-sufficiency and family well-being. 

Responsibilities: 

The Program Director is responsible for overseeing all aspects of the services provided by Compass’ city-funded Rapid Rehousing programs, as well as our Aftercare component. The Director oversees a team of case managers, manages an annual budget of over $500,000, and represents Compass SF HOME both internally and in the larger community. Specific duties include the following:

• Provide direct supervision and support to SF HOME-general fund/after care team members. This includes hiring, onboarding, training and professional development, evaluation, and ongoing supervision.
• Oversee day-to-day operations of SF General Fund Rapid Rehousing Programs and Aftercare services, including ensuring that programs are on target to meet organizational and funder goals and requirements, and that program rules are implemented fairly and consistently.
• Assign new clients, manage caseloads, and strategize with case managers around challenging situations.
• Oversee the work schedules of case managers, including time in the field and on home visits.
• Ensure that all clients feel strongly supported and receive high quality services at intake, during program enrollment, and at and after program exit. Step in to support both case managers and clients when difficult situations arise and when staff members are absent.
• Collaborate with Impact + Learning team to monitor data quality for the program, and to utilize data to set program goals and engage in continuous improvement.
• Manage referrals, program rosters and data entry using the SF One System
• Collaborate with Finance department to construct annual budgets and oversee the responsible implementation of budget. Monitor subsidy spending and review budget projections to ensure that funds are fully expended over the course of each year.
• Collaborate with Development team to complete grant applications for new and ongoing funding of Rapid Rehousing programs.
• Collaborate with the SF Department of Homelessness and Supportive Housing and other homeless service providers around policy and program changes, advocacy, and funding.
• Represent the agency to the community, outside agencies, service provider groups, committees and funders. 

Qualifications:

• Significant experience in homeless services or a closely related field, including experience providing direct support to low income individuals or families, required.
• At least 2 years of experience supervising staff as a program manager or director, required.
• Strong leadership and management skills.
• Deep understanding of trauma and how to implement trauma-informed practices within a housing-focused program.
• Ability to use spreadsheets and mathematical calculations to determine subsidy amounts and project program spending.
• Proficiency with computer programs including Microsoft Word, Outlook, and Excel. Salesforce experience a plus.
• Deep commitment to and demonstrated success discussing, integrating, and promoting diversity, equity, inclusion and belonging throughout a complex and dynamic organization.
• Experience managing government contracts is desirable.
• Bilingual in Spanish is highly desirable.