Job Title:
Store Lead

Compensation:
$19/hour

Shift/Workday:
Full time, standard business hours

Description:
This position requires a positive, can-do, “team like” attitude. Assist General Manager and Assistant Manager with daily
operations, re-stocking products, participating in weekly audit, responsible for giving/receiving change, assisting
customers, cannabis compliance, customer/sales associate education. The right candidate will bring confidant energy,
thorough perspective and must have attention to detail. This is a fast-paced position that requires the ability to multi-task
and perform well under pressure.

Responsibilities:

• Acting as the face of the dispensary, warmly greet every customer entering the show room
• Actively engage customers in a warm and welcoming manner, offer personalized recommendations and solutions,
  and drive product sales
• Handle customer issues and complaints in a proactive and professional manner with customer retention always in
  mind, escalating to the appropriate parties when necessary
• Promote current sales promotions, marketing initiatives and new product launches to customers
• Complete sales transactions courteously and maintain proper accountability at registers
• Maintain store selling floor cleanliness, back-room organization, visual presentation and safety standards at all times
• Uphold inventory control to minimize loss by complying with all BCC and company inventory control procedures,
  product waste procedures and vendor delivery procedures.
• Through the point-of-sale system ensure each customer has a complete profile inclusive of email address, phone
  number, and how they heard of us
• Execute or assist with dispensary operations and opening and closing procedures during hours of operation
• Adhere to all company-wide policies, process, procedures, and requirements
• Maintain a culture of high-quality customer service and communication
• Daily compliance with dispensary policies, including but not limited to the following: state/local regulation compliance, security protocols, access protocols, inventory tracking, dress code, and work schedules
• Comply with all HR policies, including code of conduct, confidentiality and non-disclosure
• Contribute to team environment and company advancement in alignment with the strategic direction set by
  management
• Work with management team to increase sales and foot traffic
• Support in the management of dispensary sales and database, including weekly summaries of metrics
• Make change from change box for sales associates as needed
• Verify the receipt of dispensary supplies, equipment, and other resources
• Execute customer service and quality surveys as assigned by management
• Assist with facility maintenance and troubleshooting as necessary including phone, utilities, technology,
  maintenance, repairs, stock and supplies.
• Notify Retail Manager about any customer or product concerns/complaints
• Notify Retail Manager about any operational (security, plumbing, HVAC, computers, etc.) issues
• Other duties assigned

Qualifications:

• Knowledge of local and state laws and regulations pertaining to medical and/or retail marijuana is a plus.
• Must already possess or be able to qualify as a State approved cannabis employee.
• Must successfully pass an extensive background check.
• Must have reliable transportation.
• Working knowledge of medical and/or retail cannabis industry.
• Working knowledge cannabis point of sale system is a plus.
• Excellent computer and data analytical skills
• Reporting and Information Management: must have proficiency in Microsoft Office and experience with process
  management, team problem solving, and inventory control.
• Bachelor’s Degree preferred.
• Minimum 1 year of Dispensary experience preferred.
• Ability to work nights, holidays and weekends.
• Must be 21 years or older. Working knowledge of Medical and/or Retail Cannabis
• Knowledge of Local, State, and Federal Laws and Regulations pertaining to Medical and/or Retail Cannabis
• Reporting and information management, process management, team problem solving, and inventory control skills,
  knowledge of medical and/or retail marijuana policy and law, and experience with Microsoft Office.
• Excellent problem solving, communication, and organizational skills; anticipatory thinking and ability to forecast;
  calculating, multitasking, attention to details, conflict resolution, teamwork, and professionalism, accountability, and
  proactive active behavior.
• Other duties as assigned

Physical Requirements:

• Physical aptitude and health necessary to perform manual labor tasks required for the proper management of center.
• Ability to perform the following physical tasks: sitting, standing, stooping, stretching, walking, bending, twisting,
  reaching, performing repetitive motions, and carrying boxes.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with
arrest and conviction records.

Candidates please send your resume and cover letter to rphillips@successcenters.org expressing your interest in this opportunity.

Job Title:
Budtender

Compensation:
$17/hour

Shift/Workday:
Full Time, standard business hours

Description:
This position requires a highly motivated individual with excellent customer service skills to support the daily
operations of company’s Retail Dispensary, including, sales, cash handling processes, inventory, customer service,
regulatory compliance, communication, patient education and information management, and all other necessary
requirements to remain in compliance with state laws.

Responsibilities:

• Acting as the face of the dispensary, warmly greet every customer entering the show room
• Actively engage customers in a warm and welcoming manner, offer personalized recommendations and
  solutions, and drive product sales
• Handle customer issues and complaints in a proactive and professional manner with customer retention always in
  mind, escalating to the appropriate parties when necessary
• Provide exceptional customer experience with every guest, every time
• Promote current sales promotions, marketing initiatives and new product launches to customers
• Complete sales transactions courteously and maintain proper accountability at registers
• Maintain store selling floor cleanliness, back-room organization, visual presentation and safety standards at all
  times
• Uphold inventory control to minimize loss by complying with all state and company inventory control
  procedures, product waste procedures and vendor delivery procedures.
• Through the point-of-sale system ensure each customer has a complete profile inclusive of email address, phone
  number, and how they heard of us
• Assist with dispensary operations and opening and closing procedures during hours of operation
• Adhere to all company-wide policies, process, procedures, and requirements
• Maintain a culture of high-quality customer service and communication
• Daily compliance with dispensary policies, including but not limited to the following: state/local regulation
  compliance, security protocols, access protocols, inventory tracking, dress code, and work schedules.
• Comply with all HR policies, including code of conduct, confidentiality and non-disclosure.
• Contribute to team environment and company advancement in alignment with the strategic direction set by
  management

Qualifications:

• Regular attendance
• High School Diploma or GED equivalent required
• A minimum of 2 years’ experience in roles of exceptional leadership, management, communication, and
  training skills in a customer-centric sales environment
• Experience in Retail or Customer Service required
• Must be able to obtain State approved credentials and pass criminal background check
• Must have reliable transportation
• Excellent interpersonal, verbal, and written communication skills
• Working knowledge of Medical and/or Retail Cannabis
• Knowledge of Local, State, and Federal Laws and Regulations pertaining to Medical and/or Retail Cannabis
• Reporting and information management, process management, team problem solving, and inventory control
  skills, knowledge of medical and/or retail marijuana policy and law, and experience with Microsoft Office.
• Excellent problem solving, communication, and organizational skills; anticipatory thinking and ability to forecast;
  calculating, multitasking, attention to details, conflict resolution, teamwork, and professionalism, accountability,
  and proactive active behavior.
• Other duties as assigned

Contact Reba at rphillips@successcenters.org or by phone at  (415)549-7005 to apply.