Job Title:
Case Manager: Compass SF HOME

Compensation:
$23 – $28 per hour

Shift/Workday:
Monday-Friday, primarily during standard business hours 

Description:

Compass SF HOME helps families experiencing homelessness to find stable, long-term housing. Families in the program receive housing search support, financial assistance with move-in costs and rent, and long-term case management to support them in becoming economically self-sufficient and maintaining their housing. 

Responsibilities: 

The Case Manager provides supportive services to families in the SF HOME rental subsidy, with particular emphasis on housing and long-term financial stability. This includes helping families find a place to live, supporting families in reaching their financial and educational goals, connecting families with services and resources, assisting with applications to permanent affordable housing, and stepping in to support families during crises.

Specific responsibilities include:

• Work with families to develop an individual action plan that will enable them to move towards long term stability.
• Assess client needs and budget and develop an individualized housing search plan with each family.
• Creatively and proactively identify and connect with landlords who are open to accepting rental subsidies.
• Assist clients in completing housing applications, visiting units, communicating with landlords, and securing move-in funds.
• Provide ongoing support to clients through office, phone, and community meetings, as well as periodic home visits.
• Provide crisis intervention, community and support services, information and referral, family budget assistance, parenting support, job enhancement and support, housing assistance and support, and advocacy.
• Maintain up-to-date and thorough client files. 

Qualifications:

• CA Driver’s License and ability to be approved as a Zipcar driver required. (Personal vehicle NOT needed).
• Experience working with people in crisis.
• Demonstrated understanding of issues facing homeless and low-income families.
• Strong interpersonal skills, including relationship-building, networking, and ability to develop trusting relationships with a diverse set of individuals.
• Outstanding work habits: punctuality, communication, reliability, cooperation, organization, professionalism.
• Demonstrated commitment to diversity, equity, inclusion and belonging work.
• Strong computer skills with proficiency in Microsoft Suite of Programs (Outlook, Word, Excel, Power Point, etc.). Salesforce experience a plus.
• Candidates who are fluent in Spanish strongly encouraged to apply.

Job Title:
Bilingual Case Manager

Compensation:
$25 – $27 hourly 

Shift/Workday:
Monday – Friday, primarily during standard business hours

Description:

11321 Mission is a beautiful new permanent supportive housing program that will house 160 previously homeless households, including 40 families with children. The program will be getting off the ground in early April 2022, with three partner organizations – DISH (property management), Citywide (support services for single adults) and Compass Family Services (support services and children’s programming families), working in collaboration with the Department of Homelessness and Supportive Housing, to build a healthy and thriving community, with a range of support services for all of the building’s residents. 

Responsibilities: 

This is a great opportunity to help launch an exciting new program. The Case Manager will provide comprehensive support to families at 1321 Mission Street.

Specific responsibilities include:

• Carry a caseload of 25 28 resident families.
• Welcome and orient new families to the community and perform prescribed initial outreach.
• Develop positive relationships with families that foster connection, support, and trust.
• Partner with families to develop short and long range stability, self sufficiency and well-being goals.
• Provide counseling, crisis intervention, and informed and appropriate referrals to services offered both within Compass and externally.
• Respond to concerns about resident families from Compass colleagues and partners with DISH and Citywide, including threats to tenancy.
• Perform monthly unit inspections in partnership with property management.
• Work proactively with families that exhibit behaviors that put them at risk for eviction.
• Provide support and assistance to families that are relocating.
• Participate in weekly individual supervision and team meetings.
• Maintain accurate and up-to-date client files and promptly enter case notes, assessments and service plans in Compass’ Salesforce database.

Qualifications:

• Spanish fluency required
• Relevant experience in social services setting, including counseling and crisis intervention
• Ability to assess and de-escalate potentially volatile situations
• Understanding of challenges facing homeless families
• Understanding of trauma informed care
• Knowledge of Bay Area housing and social service resources
• Demonstrated commitment to diversity, equity, inclusion and belonging work
• Strong computer skills with proficiency in Microsoft Office (Outlook, Word, Excel). Experience with Salesforce is a plus!
• Demonstrated commitment to diversity, equity, inclusion and belonging work 

Job Title:
Case Manager: Workforce Development 

Compensation:
$23 – $28 Hourly

Shift/Workday:
M-F, during business hours

Description:

Compass Family Resource Center (FRC) partners with families experiencing homelessness to ensure that they are connected to supportive services that meet their needs and develop family resiliency. Additionally, families are paired with individual support to address the issues that precipitated their housing crisis and to identify and achieve goals related to housing stability, family well-being, and self-sufficiency. 

Responsibilities:

This position supports Compass’ agency-wide initiative to help families remove barriers to employment, develop job readiness skills, enroll in job training programs, and obtain job placement. The Case Manager will meet regularly with clients, both in person and remotely, to provide support around reaching employment-related goals. The Case Manager will also teach workshops and partner with colleagues at Compass and other agencies to ensure that clients are connected to resources that move them towards financial stability.

Employment-focused Case Management Responsibilities:

• Communicate and meet with clients on a regular basis in the office, remotely and in the field.
• Provide clients support around: removing barriers to employment, exploring careers of interest, identifying and enrolling in vocational and educational programs, resume building, job search skills, interviewing, addressing employment-related challenges, and other skills and activities related to obtaining and maintaining employment.
• Teach classes and workshops related to career education, job search skills, creating resumes, interviewing, and other related skills.
• Enter essential client information, document sessions with clients via case notes, and track job placement activities in Compass’ Salesforce database.
• Connect families with internal and external resources and follow up with clients and providers as appropriate.
• Work collaboratively with colleagues across the organization to support clients in obtaining employment and financial stability.

General Program Responsibilities:

• Help to provide a warm, welcoming and supportive environment for prospective and current clients.
• Deliver all services from a trauma-informed perspective.
• Share rotating responsibility for health and safety of client reception area. 

Qualifications

• Two years of experience in counseling/case-management
• Experience with job readiness activities highly preferred
• Understanding of issues facing homeless families and knowledge of Bay Area housing and social service resources
• Strong interpersonal and communication skills
• Ability to work effectively with culturally-diverse families and communities
• Outstanding work habits: punctual, reliable, cooperative, team-oriented
• Commitment to working as part of a diverse, multidisciplinary team
• Ability to lift at least 20 pounds (as part of the Family Resource Center Team, the Case Manager will assist with package deliveries, donations, etc.)
• Proficiency with basic computer programs including Microsoft Word, Microsoft Outlook, Microsoft Excel and internet searches
• Demonstrated commitment to diversity, equity, inclusion and belonging work
• Bilingual/bicultural a plus 

Job Title:
Program Director

Compensation:
$75,000 – $82,000/year

Shift/Workday:
M-F, primarily during standard business hours

Description:

Compass’ Rapid Rehousing programs (collectively called SF HOME) help homeless and at-risk families find, stabilize, and maintain their housing. Families in the program receive intensive housing search support, financial assistance with move-in costs and rent, and long-term case management to support them to stabilize their housing and achieve economic self-sufficiency and family well-being. 

Responsibilities: 

The Program Director is responsible for overseeing all aspects of the services provided by Compass’ city-funded Rapid Rehousing programs, as well as our Aftercare component. The Director oversees a team of case managers, manages an annual budget of over $500,000, and represents Compass SF HOME both internally and in the larger community. Specific duties include the following:

• Provide direct supervision and support to SF HOME-general fund/after care team members. This includes hiring, onboarding, training and professional development, evaluation, and ongoing supervision.
• Oversee day-to-day operations of SF General Fund Rapid Rehousing Programs and Aftercare services, including ensuring that programs are on target to meet organizational and funder goals and requirements, and that program rules are implemented fairly and consistently.
• Assign new clients, manage caseloads, and strategize with case managers around challenging situations.
• Oversee the work schedules of case managers, including time in the field and on home visits.
• Ensure that all clients feel strongly supported and receive high quality services at intake, during program enrollment, and at and after program exit. Step in to support both case managers and clients when difficult situations arise and when staff members are absent.
• Collaborate with Impact + Learning team to monitor data quality for the program, and to utilize data to set program goals and engage in continuous improvement.
• Manage referrals, program rosters and data entry using the SF One System
• Collaborate with Finance department to construct annual budgets and oversee the responsible implementation of budget. Monitor subsidy spending and review budget projections to ensure that funds are fully expended over the course of each year.
• Collaborate with Development team to complete grant applications for new and ongoing funding of Rapid Rehousing programs.
• Collaborate with the SF Department of Homelessness and Supportive Housing and other homeless service providers around policy and program changes, advocacy, and funding.
• Represent the agency to the community, outside agencies, service provider groups, committees and funders. 

Qualifications:

• Significant experience in homeless services or a closely related field, including experience providing direct support to low income individuals or families, required.
• At least 2 years of experience supervising staff as a program manager or director, required.
• Strong leadership and management skills.
• Deep understanding of trauma and how to implement trauma-informed practices within a housing-focused program.
• Ability to use spreadsheets and mathematical calculations to determine subsidy amounts and project program spending.
• Proficiency with computer programs including Microsoft Word, Outlook, and Excel. Salesforce experience a plus.
• Deep commitment to and demonstrated success discussing, integrating, and promoting diversity, equity, inclusion and belonging throughout a complex and dynamic organization.
• Experience managing government contracts is desirable.
• Bilingual in Spanish is highly desirable. 

 
Job Title: GED and Academic Support Instructor- Non-Exempt
Reports to: Educational Programs Director
Salary Range (DOE): $23.00-$25.00 per hour
Location: Youth Access Center

Position Overview

The GED and Academic Support Instructor provides individual and group support for students enrolled in EMSA (Early Morning Study Academy), as well as to the participants in the Construction Program (Math Instruction). The Instructor will work as part of the Education Team and will communicate with Teachers and Counselors to address any identify issues or barriers in the learning process of the students/participants and help them reach their goal of graduation/certification. This position will also be responsible for outreach efforts to secure program participants.

Skills

• Effective Communication skills
• Computer Literate (e.g. Microsoft Office)
• Ability to establish a rapport with high risk youth
• Excellent organizational skills
• Experience in one-on-one interventions with young people highly desirable
• Ability to multitask and teamwork •Experience in community outreach
• Knowledge of GED testing system
• Knowledge of TABE system
• Pearson VUE certification highly desirable

Job Tasks – Specific responsibilities include:

• Provide one-on-on and group support to EMSA enrolled students
• Participate on agency committees as assigned
• Assist in participant Case Conference and other team and agency meetings as required
• Provide weekly report of goals and activities
• Assist in Outreach activities to secure participants
• Keep track of GED materials and program updates
• Participate in the development of an academic plan for the participants enrolled in the program
• Support students as needed
• Work closely with Counselors in addressing students’ barriers and challenges
• Other tasks as assigned

Qualifications

• Bachelor’s degree desirable
• Cultural competency: sensitivity to issues of urban youth culture, ethnicity, immigration status, homelessness, gender, gender identification and sexual orientation
• Bilingual English-Spanish highly desirable

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at a time

How to Apply

Please send cover letter and resume to hr@SucessCenters.org. Success Centers values inclusivity and honors differences in race/ethnicity, gender, socioeconomic level, gender identification and sexual orientation. Candidates who will contribute to the diversity of our staff are encourage to apply