Job Title:
Retail Supervisor

Compensation:
$23/hour

Shift/Workday:
Full-Time

Benefits:

• Competitive hourly wage
• Health, dental, vision and life insurance benefits
• Two weeks paid vacation
• Semi-annual reviews
• Employee discounts
• On-going Training
• Opportunity to grow with our expanding business

Description:

Urbana is one of California’s leading cannabis dispensary brands with two award-winning locations in San Francisco and exciting expansion plans.

Since first opening in 2016, Urbana has continually transformed how customers shop for and enjoy cannabis with a modern retail experience that appeals to everyone. Women, seniors and cannabis connoisseurs voted us one of the most beautiful cannabis dispensaries in America, a top-10 dispensary in Northern California and “One of the best dispensaries to visit with your Mom” (which says a lot about our service and style).

The Urbana team is composed of exceptional personalities from the cannabis, retail, and hospitality industries seeking a progressive workplace that is committed to each guest visit being special.

If you love working in an energized retail setting and have a creative and compassionate streak, you’ll thrive at Urbana and enjoy the excitement of an industry that is all about making people feel great.

Responsibilities:

• Managing all shift activity on the sales floor for a team of 10-30
• Promptly and professionally handling customer service requests
• Counting cash drawers for accuracy
• Performing opening and closing checklists and reports
• Keeping store shelves properly stocked and merchandised
• Assisting with in-store promotions
• Monitoring the store for loss prevention and cannabis compliance requirements (training provided)

Qualifications:

• Cannabis industry experience is NOT a requirement but will move candidates to priority consideration
• Minimum 2 years of experience in retail, hospitality, lodging or front-line customer service
• Age 21 or over
• High school diploma or GED equivalent
• Willing to work long days and weekends with a flexible work schedule
• Experience with retail point of sale systems and cash handling
• Must be computer friendly–Microsoft Word/Excel experience a big plus
• Strong communication skills
• A sincere interest in learning about cannabis and the industry, and inspiring the team to do the same
• Professional and personable
• Positive, can-do attitude, solution-based thinker, organized and results-driven
• Team player, willing to do everything to support your co-workers and customers
• A genuine interest in helping people

Recruiting and employment services for Urbana are provided by Good Living Services, Inc. A routine background check on all applicants after making a conditional offer of employment. Benefits are subject to change and employer-sponsored insurance benefits are offered to full-time employees that have met the waiting period requirements of each applicable insurance carrier. We proudly support the San Francisco Equity Program. If you meet the criteria as an equity applicant at http://www.officeofcannabis.sfgov.org, please inform us in your cover letter for priority processing.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Urbana is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records

Job Title:
Assistant Manager

Compensation:
$26/hour

Shift/Workday:
Full Time

Benefits:

• Medical Insurance for 70% covered by the company for part time and full time employment
• Paid training to learn about the history of cannabis, compliance, product knowledge, and sales
• 10% employee discounts and 20% employee discounts on Stiiizy mmj products (with the exception of Modesto/Davis employees)on top of already highly competitive prices
• Annual employee appreciation 30-40% merchandise discount for Stiiizy swag
• Free virtual workforce development classes (contingent on partnerships with local colleges)
• Ongoing professional development opportunities
• Paid manager training

Description:
In this role, you will assist the General Manager in leading the retail team and oversee day to day operations. The ideal candidate for this job shines bright when it comes to setting a good example and keeping coworkers motivated. He/she will foster a culture of teamwork and camaraderie with communication being at the forefront of team building.

Responsibilities:

• Create and promote a healthy team culture where individual employees have the capacity and feel empowered to work autonomously while striving to meet a common collaborative goal
• Lead and inspire team members to continuously grow, learn, and evolve personally and professionally
• Help build an exceptional team that will uphold and deliver our mission, vision, and goals to employees and customers.
• Promote an environment and culture that is focused on positive and healthy interactions
• Mediate conflict, address complex issues, and make decisions in high-pressure situations
• Ensure store is operating in compliance with all City and State regulations and labor laws
• Comply with all HR policies and employee handbook; maintain detailed documentation of all HR processes
• Have clear knowledge and understanding of cannabis regulations (including Metrc) and ensure that compliance is executed in operations
• Manage all day-to-day operations to maximize sales growth while focusing on operational efficiency and compliance
• Exceed the customers expectations by implementing and delivering exceptional service and training the staff to deliver the same service
• Drive customer visit goals and increase the number of returning customers
• Complete and appropriately delegate (if applicable) tasks assigned during scheduled shift, including and not limited to:
• Correct cash handling and discount application
• Verification of proper paperwork, documentation, and ID for patients
• Accurate use and maintenance of the Point of Sale (POS) system
• Accurate and timely data entry of patient profiles in both the POS system and the regulatory electronic verification systems
• Security measures and safety compliance
• Maintenance of an organized and clean store
• Management of visitor log
• Maintenance of open communication with the management team and other coworkers
• Reporting of team member issues or patient situations
• Submitting end-of-day day reports
• Ensuring opening and closing duties are fulfilled
• Ensuring accuracy with the safe
• Delivering financial and operational reporting regularly
• Holding employees accountable and tracking attendance
• Delivering timely disciplinary action reports for corrective action
• Partner with the General Manager to effectively communicate and delegate goals, tasks, and responsibilities to the team to ensure a smooth operational flow
• Monitor and manage staffing, scheduling, operations, processes, etc.
• Monitor and manage inventory, product placement, and store presentations
• Evaluate floor leads on a consistent basis in order to provide actionable feedback to support their growth
• Strategically utilize the tools and resources provided by General Managers to improve operational efficiency and improve cultural goals
• Implement systems of checks and balances in areas vulnerable to loss
• *Other duties may be assigned

Qualifications:

• Minimum 21 years of age
• Minimum of 2 years of retail management experience
• Bachelor’s Degree preferred, but not a must; however, 2-3 years of experience in training is necessary
• Open availability: able to work days, nights, holidays and weekends
• Strong computer skills including proficiency in Google Suite and Microsoft Office (Word, Excel, PowerPoint, etc.) comfortability with various software and databases

Physical Demands:

• The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift 20 pounds at times
• Be able to stand for prolonged periods of time, bend, kneel, squat, and twist
• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Job Title:
Assistant Manager

Compensation:
$19.52 – $29.28/hour

Shift/Workday:
Full-Time

Description:
We sell gasoline and convenience products at our retail stations. We are looking for hard working people who value safety, enjoy working as a team and have a positive work attitude. The perfect fit for our team is self-motivated, dependable and able to work effectively & safely in a fast-paced environment while maintaining 100% total customer focus.
The Assistant Station Manager (ASM) assists the Station Manager (SM) in the overall operations of the retail facility, to meet and/or exceed performance and profit goals according to company objectives. These include but are not limited to: safety, compliance and providing work direction of staff. The AM role models and demonstrates the company’s core values of safety, diversity, inclusion, integrity and trust

Responsibilities:

• Assist Station Manager in the day-to-day operations of the retail facility.
• Maintain oversight of station operations and staff in the Station Manager’s absence.
• Provide work direction, motivation and coaching to staff during shifts to ensure assigned tasks are completed in accordance with CSI’s guidelines and expectations.
• Support and adhere to execution of established safety, security, quality guidelines, as well as all other CSI policies, procedures, practices, and programs. Respond to accidents or incidents in a professional and timely manner, including escalating to Station Manager or Business
• Consultant as appropriate.
• Understand the importance of and ensure all station employees comply with company wage & hour requirements.
• Support and adhere to CSI’s cash/money handling and accountability processes.
• Preserve safety of self, fellow employees, and all others in the work location by utilizing the CSI Loss Prevention process. Role-model safe behaviors.
• Maintain courteous, professional contact with co-workers, customers, vendors and community at large.
• Reliable and predictable attendance.
• Perform all duties of Customer Service Representative (CSR) as needed.

Principal duties include but are not limited to:

Store Operations

• Provide work direction to staff during shifts to ensure station operations are covered including, but not limited to customer service, stocking, cleaning, and food-service.
• Assist with product inventory management. This includes but is not limited to:
• Coordinate with other stations to limit out-of-stocks in station across the zone.
• Follow CSI guidance to ensure correct volume and products in stores. Conduct mini-audits, as requested, to ensure accurate stock levels.
• Support and adhere to CSI’s cash/money handling and accountability processes; comply with Loss Prevention processes; effectively utilize all transactional equipment (cash registers, electronic safe,
• lottery, fuel, phone card, EBT, and credit card, etc.) to efficiently process customer transactions. Provide assistance/training to CSRs as needed.
• Use, operate, clean, and maintain cleanliness of all food service equipment (coffee, fountain drink machine, frozen beverages, iced tea, hot dog grille, microwave, etc.). Provide assistance to CSRs as needed
• Inform Station Manager of any issues or concerns that might affect the store’s customer service, safety record, profitability, or adherence to any Company’s Policies and Procedures.
• Ensure self, station personnel and contractors on shift comply with CSI’s safety standards; use appropriate personal protective equipment as required.
• Use various computer programs to support daily operations of the store. Complete daily/weekly administrative tasks regarding retail & gas sales, compliance, daily paperwork, deliveries, invoice processing, etc.
• In the absence of Station Manager, keep Business Consultant informed of station operations and issues.
• Perform job duties of a CSR and other duties as needed or assigned by Station Manager or Business Consultant.

People Management

• Understand the importance of and ensure all station employees understand and comply with the company wage & hour guidelines.
• Support and role-model CSI’s core values of safety, diversity, inclusion, integrity and trust.

Qualifications:

Required:

• Previous experience in a fast-paced retail, food service or fuel environment, including cash handling and customer service experience.
• Demonstrated experience operating a cash register, computer console, and other related equipment, tools and computer software programs & applications.
• Knowledge and application of proper sanitation and safety requirements associated with food storage and serving.
• Available to work a variety of hours, which may include early mornings, evenings, weekends, overnight shifts, and holidays, based on business needs.
• Ability to multi-task in fast-paced environment.
• Ability to handle challenging situations professionally, exercising good judgement.
• Ability to work both independently and in team settings.
• Strong interpersonal and verbal & written communication skills.

Travel

• Rare, limited to required training, zone/district training or coverage for nearby stations.

Physical demands include but are not limited to:

• Perform the following continuously throughout the shift: walking and standing, sometimes on hard and uneven surfaces, reaching, grasping and pushing buttons.
• Perform the following frequently throughout the shift: bending, stooping, pushing, pulling, reaching below waist.
• Continuously lift weights up to 10lbs; occasionally lift weights up to 35lbs. Follow the team-lift concept if objects are too heavy or awkward.
• Work safely with equipment that can create and hold very high temperatures while always using appropriate personal protective equipment.
• Periodic exposure to all outdoor conditions.
• Periodic exposure to cleaning supplies and chemicals, salt, spill absorbents, etc.
• Occasional exposure to walk-in coolers at 34 F.

Job Title:
Station Manager

Compensation:
$27.28 – $40.92/hour

Shift/Workday:
Full-Time

Description:
The Station Manager (SM) manages the overall operations of the retail facility. They are responsible to meet and/or exceed performance and profit goals according to company objectives. These include but are not limited to; safety, compliance and supervision of staff. SMs role model and demonstrate the company’s core values of safety, diversity, inclusion, integrity and trust.

Responsibilities:

• Oversee the day-to-day operations of the retail facility as it relates to effectively running the business and managing employee matters.
• Responsible for recruiting, hiring, training, coaching, managing performance and administering appropriate discipline.
• Overall responsibility for performance and stability of station including employees, compliance, safety, finances, and operations. Appropriately leverages support groups as needed (e.g. Human Resources, Operations, Facilities)
• Understand the importance of and ensure all station employees comply with local and federal wage & hourly requirements.
• Support and follow established safety, security, quality guidelines as well as CSI’s policies, procedures, practices, and programs. Handle accidents/incidents professionally and immediately.
• Preserve safety of self, fellow employees, and all others in the work location by utilizing the CSI Loss Prevention process. Role model safe behaviors.
• Maintain courteous, professional contact with co-workers, customers, vendors and community at large.
• Reliable and predictable attendance required.

Store Operations

• Responsible for prioritizing and delegating work, and effectively manage time through efficient scheduling and usage of labor hours. Ensure all areas of station operations are covered including, but not limited to customer service, stocking, cleaning, and food-service.
• Responsible for merchandising and product inventory management. This includes but is not limited to:
• Coordinates with other stations to limit out-of-stocks in station across the zone.
• Follow CSI guidance to ensure correct volume and products in stores. Conduct audits ensure accurate stock levels.
• Responsible for all cash management activities in compliance with Loss Prevention processes.
• Coordinate with other SM’s to cover resource gaps in the zone workforce when necessary.
• Ensure timely and accurate submission of weekly payroll in accordance with CSI guidelines.
• Proactively monitors station operating expenses and adjusts spending as needed.
• Handle escalated customer relations issues and think critically to implement solutions.
• Regularly review video surveillance footage to monitor station operations.
• Ensures station personnel and contractors comply with CSI’s safety standards.
• Conducts station meetings to create alignment and ensure effective operations. Communicate all necessary information to staff enabling them to effectively perform their duties.
• Use various computer programs to support daily operations of the store. Complete daily administrative tasks regarding retail & gas sales, deliveries, etc.
• Keep Business Consultant informed of station operations and assist them in any special assignments or projects. Remain accountable to the BC for station performance.
• People Management
• Proactively identify hiring needs and partner with relevant parties to effectively staff the station.
• Create and sustain a diverse and inclusive station environment, encouraging mutual understanding and respect while promoting a productive team environment.
• Ensure appropriate onboarding and training of new employees to support station operations.

Performance Management:

• Clearly communicate performance expectations for employees.
• Coach direct reports on the performance of their duties; conduct performance discussions and provide feedback to direct reports. Take corrective action when appropriate.
• Develop staff through stretch assignments.
• Understand the importance of and ensure all station employees comply with local and federal wage & hourly requirements.
• Performs duties as needed or assigned by Business Consultant.

Qualifications:

Required:

• Display initiative and leadership behaviors, ability to handle multiple job responsibilities, setting priorities, maintaining a high level of accomplishment, and implementing process improvements if needed
• Available to work a variety of hours, which may include early mornings, evenings, weekends, overnight shifts, and holidays.
• Ability to multi-task in fast-paced environment.
• Ability to handle challenging situations professionally, exercising good judgement.
• Ability to work both independently and in team settings.
• Strong interpersonal and verbal & written communication skills.

Preferred:

• Previous managerial experience in a retail, food service or fuel environment.
• Ability to learn and utilize station’s technology and computer applications.
• Previous cash handling and customer service experience.

Supervisor Responsibilities

• This position is responsible for supervising all employees and contractors at their station.

Travel

• Rare, limited to required training/coverage for nearby stations and zone/district meetings.

Physical demands include but are not limited to:

• Ability to stand and walk for long periods of time on hard and uneven surfaces.
• Ability to bend, lift, push, and move product using proper lifting techniques. Follow the team-lift concept if objects are too heavy or awkward.
• Work safely with equipment that can create and hold very high temperatures while always using appropriate personal protective equipment.
• Periodic exposure to all outdoor conditions during daylight hours.
• Occasional exposure to walk-in coolers at 34 F.