$23.92 – 28.60/hour

• Provide leadership and supervise the department; make decisions, solve problems and develop and document departmental
• procedures; conduct meetings; represent department at internal and external meetings.
• Accomplish staff results by communicating job expectations; planning, monitoring and appraising job results; coaching, counseling and disciplining employees; provide oversight and direction to the employees in the department in accordance with the organization’s policies and procedures; consistently enforce personnel and policy procedures. With assistance from HR, resolve employee complaints and provide mediation when needed.
• Maintain staff by recruiting, selecting, and training department’s employees; develop personal growth opportunities; accept resignations and initiate terminations.
• Maintain employee work schedules including assignments, job rotation, training, time off, cover for absenteeism, etc.; monitor and track team’s timesheets in collaboration with HR support personnel.
• Attend weekly management meetings.
• Develop and maintain rapport with staff from all departments.
• Lead with an understanding of customer service philosophy and dispensary procedures; analyze dispensary standards and ensure dispensary reaches full customer service potential by maintaining a continued awareness of the industry (local and regional); ensure all members receive the highest quality service from staff; respond to member and/or non-member inquiries via phone or walk-ins; follow up with members’ requests or inquiries promptly and efficiently; resolve non-standard complaints.
• Build, improve and maintain effective relationships with members, vendors, visitors and overall community; maintain composure and professionalism in dealing with authorities, executives, members, vendors, staff and/or the public, occasionally under conditions of urgency and high pressure situations.
• Train and educate dispensary team to increase knowledge and create an environment focused on member service and education; communicate availability of dispensary products to staff.
• Reconcile all inventory, cash and client records daily; follow strict controls to protect dispensary’s assets, i.e. cannabis, cash, etc.
• Oversee maintenance, supplies and appearance of the dispensary in accordance with set standards; maintain current stock of
• Member Handbooks, Intake forms and promotional items, such as lighters, stickers and newsletters. Work with Administrative and
• Product personnel to order as needed.
• Analyze and organize office operations and procedures.
• Perform regular quality assurance audits; hold team accountable for quality protocols, i.e. dispensary standards, safety, sanitization, etc.
• Oversee management of the member database.
• Act as the primary decision maker in the absence of the Dispensary Manager.
• Motivate and influence others through personal actions and examples.
• Maintain strictest confidentiality in all departments.
• Responsible for projects, assignments and tasks.
• Perform other related work as required in all departments.

• Ability to provide and show leadership.
• Able to work varied hours/day, including nights, weekends, holidays and events.
• Ability to motivate and influence others through personal actions and examples.
• Strong problem solving, organizational and interpersonal skills.
• Ability to perceive and meet the needs of the staff and members without direction.
• Ability to maintain high standards in a fast paced, constantly evolving environment.
• Ability to communicate clearly and effectively in all situations with staff, members, and community members.
• Basic understanding of Federal, State and Local employment laws.
• Strong customer service and managerial skills.
• Ability to adapt to changing industry and growing business.
• Must have high level of patience and flexibility.
• Ability to be conversant on all our products and their unique ‘characteristics’ and be able to recommend similar products that possess similar qualities.
• Ability to dispense medicine accurately and efficiently.
• Explicit knowledge on strains, genetics, cultivation techniques and effects of cannabis preferred.